Customer Service Specialist - Portuguese Speaker - Temporal

Henkel; Interlomas; Híbrido; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading multinational company based in Mexico is seeking a temporary position focusing on managing and reviewing customer data, processing claim requests, and providing logistics support. Candidates should have a Bachelor's degree in International Business or Logistics and advanced proficiency in Portuguese. This role offers a hybrid work model and various employee benefits.

Servicios

Flexible work scheme with flexible hours

Diverse national and international growth opportunities

Global wellbeing standards with health and preventive care programs

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Formación

• Availability to work temporarily only.

Responsabilidades

• Managing, reviewing and modification of pertinent data for customers.
• Processing claim requests and managing disputes.
• Sales and Order Management reporting activity.
• Correct documents transferal from platforms.
• Entry and upload of electronic invoices.
• Updating process documentation and enhancements.

Conocimientos

Advanced Portuguese

Interest in developing in Customer Service

Desirable experience in Logistics

Knowledge of Power BI or other Automation Tools

Educación

Bachelor's degree in International Business or Logistics

Descripción del empleo

Overview

What you’ll do

• Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.
• Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
• Sales and Order Management reporting activity for BU.
• Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
• Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
• Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.

What makes you a good fit

• Availability to work temporarily only
• Advanced Portuguese
• Bachelor's degree in International Business or Logistics
• Desirable experience in Logistics
• Interest in developing in Customer Service
• Desirable knowledge of Power BI or other Automation Tools

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.