Customer Service Specialist - Portuguese Speaker - Temporal

Henkel AG & Co. KGaA; Estado de México; Presencial; MXN 555,000 - 834,000; Jornada completa

Descripción de la vacante

A global manufacturing company in Mexico is looking for a skilled professional to manage customer data and assist in automating processes. Responsibilities include processing claims, managing disputes, and updating documentation for pricing and contracts. Ideal candidates will have experience with data management and processes in a sales context. Competitive compensation offered.

Responsabilidades

• Managing, reviewing, and modification of data related to customers.
• Processing claim requests and managing disputes.
• Sales and Order Management reporting activity.
• Transfer documents to create and modify entry orders.
• Validation and tracking of electronic invoices.

Descripción del empleo

What you'll do

Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.

• Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
• Sales and Order Management reporting activity for BU.
• Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
• Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
• Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.