Customer Service Specialist (Pacifico, Tijuana)

Brady Mexico S. de R.L. de C.V.; Baja California; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Service Specialist to join their dynamic team. In this role, you'll provide exceptional support to customers and sales teams, managing orders and resolving issues with a focus on service excellence. Your bilingual skills in English and Spanish will be essential as you navigate customer inquiries and collaborate with various departments. If you're passionate about problem-solving and thrive in a fast-paced environment, this opportunity is perfect for you to enhance customer relationships and drive satisfaction.

Formación

• Over 3 years of experience in customer service or high-volume call centers.
• Strong computer skills and ability to calculate discounts and percentages.

Responsabilidades

• Act as the primary contact for customer inquiries and order management.
• Monitor delivery performance and resolve customer concerns efficiently.

Conocimientos

Customer Service

Bilingual (English and Spanish)

SAP

Problem Solving

Analytical Skills

Teamwork

Educación

Professional Degree

Herramientas

SAP

Descripción del empleo

Are you passionate about delivering exceptional customer service and looking to join a dynamic, fast-paced team? We are seeking a Customer Service Specialists to support our customer, distributor, and sales teams. In this role, you'll leverage your specialized knowledge of our products and services to manage orders, resolve issues, and ensure timely deliveries—all while maintaining a high standard of service.

Key Responsibilities:

• Customer Support: Act as the primary contact for customer inquiries, including billing, warranty services, product specifications, and shipping details.
• Order Management: Handle customer orders, ensuring accuracy and efficiency in processing through SAP.
• Performance Tracking: Monitor delivery performance for each customer and follow up on any discrepancies or issues.
• Collaboration: Work closely with the customer service supervisor to improve team results by reviewing and updating processes as needed.
• Problem Solving: Address and resolve customer concerns, product complaints, reworks, and credit requests efficiently.
• Cross-Department Coordination: Communicate with relevant departments to escalate issues and ensure timely resolution.
• Sales Support: Occasionally travel with field representatives to assist with sales presentations, equipment demonstrations, and problem-solving on-site.
• Process customer orders and ensure they align with quotations and agreements.
• Reconcile any order-related issues and ensure all paperwork (e.g., certificates of conformance, quotes, special pricing) is accurate and complete.

Qualifications:

• Education: Professional degree preferred.
• Bilingual: Fluent in English and Spanish (written and spoken).
• Experience: Over 3 years of experience in customer service or high-volume call center environments.
• Skills: Strong computer skills (knowledge of SAP is a plus), ability to calculate discounts, interest, and percentages, and an adaptable mindset.
• Problem Solving: Strong analytical and problem-solving skills with the ability to work independently and under pressure.
• Customer Focus: Dedicated to continuously improving customer relationships and meeting customer demands.
• Teamwork: Ability to work collaboratively in a fast-paced environment and lead by example.
• Service-Oriented: Service-minded personality with a proactive attitude and the ability to work under pressure.