Customer Service Specialist - Order Management

Genpact; Zapopan; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in advanced technology services is seeking a Customer Service Specialist in Order Management. The role involves managing customer service order processes, ensuring efficiency and high customer satisfaction. The ideal candidate will have a strong background in CPG customer service and order management, alongside relevant qualifications.

Formación

• Experience in Customer Service, Logistics, or Supply Chain may be considered in lieu of degree.
• Intermediate Microsoft Office skills with emphasis on Excel and SAP experience.
• Proficiency in English.

Responsabilidades

• Manage the order life cycle from creation through delivery.
• Lead the resolution of all issues related to customer orders.
• Collaborate cross-functionally to analyze issues and implement improvements.

Conocimientos

Customer Service

Order Management

Communication Skills

Excel

SAP

Educación

Bachelor’s Degree (preferably in Supply Chain)

Descripción del empleo

Customer Service Specialist - Order Management

• Full-time

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

This is a hybrid role.

You will work with clients to run their customer service order management function. Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers. We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.

Responsibilities

• You will be the face of the client’s North America to our Customers replenishment team.
• Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
• Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
• Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
• Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.
• Deliver specific and measurable cost savings and service improvements that deliver positive results.
• Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement processes, and align stakeholders to implement changes and communicate outcomes.

Minimum Qualifications

• Bachelor’s Degree required, preferably in Supply Chain. Experience in Customer Service, Logistics, or Supply Chain may be considered in lieu of degree.
• Intermediate Microsoft Office skills, with an emphasis on Excel formulas, functions, pivot tables, and SAP experience.
• Knowledge or experience in Order Fulfillment & Management, Transportation, Pricing Structure, Inventory Management, and Credit and Returns processes.
• Excellent written and verbal communication skills; ability to interact comfortably at all business levels.
• Ability to collaborate cross-functionally to analyze issues, develop corrective actions, and implement improvements.
• Good judgment to resolve issues with appropriate urgency.
• Ability to maintain productivity and professionalism under pressure, meeting deadlines and managing multiple priorities.
• Proficiency in English.

This is a hybrid role with 1-2 days of work from the office.

If interested in a phone interview, please provide a suitable contact number and preferred day/time. We look forward to hearing from you!