Customer Service Specialist

Carrier; Santa Catarina; Hybrid; MXN 180,000 - 280,000; Full time

Job summary

Carrier is seeking a Customer Service Specialist in a hybrid role based in Santa Catarina, NL, Mexico. You will manage complex customer inquiries, coordinate with sales, production, and logistics, and support on-time delivery through proactive issue resolution and accurate data handling.

The ideal candidate has at least 3 years in customer service or order management within manufacturing, strong SAP skills, and advanced English communication.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting on-time delivery and business performance.

Skills

Customer service

Order management

Supply chain

Cross-functional coordination

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

SAP

Job description

## Customer Service SpecialistApply: Hybrid: LOC5019: UTEC Carretera a Villa de García Km. 3.0 , Santa Catarina, NLE, 66350, Mexico: Full time: Posted Today: 30220039**About Carrier**Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.**About the role**As a **Customer Service Specialist,** you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross-functional teams. This position serves as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.**Key Responsibilities**As a Customer Service Specialist, you'll be responsible for:* Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.* Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.* Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.* Maintain accurate customer interaction records and update databases to support reporting and operational needs.* Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.**Requirements**We are looking for people who are customer-focused, proactive, organized, collaborative, and results-driven. If this is you, get in touch.As a minimum you must have:* Bachelor’s degree or equivalent experience.* Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.* Experience supporting customers within a manufacturing or industrial environment.* Advanced English communication skills (C1 level or higher).* Experience using SAP and strong planning, coordination, and demand management skills.**Although not necessary, it would be nice if you have:*** Experience supporting contract manufacturing operations.* Knowledge of logistics, shipping, invoicing, and order fulfillment processes.* Experience working in a fast-paced, cross-functional environment supporting operational and commercial teams.**Benefits**We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.****Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.******Job Applicant's Privacy Notice:**Click on this link to read the Job Applicant's Privacy Notice*At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.*