Customer Service Specialist

GC Realty & Development, LLC; Mérida; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

GC Realty & Development is seeking a Customer Service Specialist to manage resident communications and solve problems while delivering a remarkable resident experience. This fully remote role requires strong communication skills and proficiency with digital tools, offering a salary of $7-$9 per hour. Join a high-trust team where your contributions are valued.

Servicios

Hands-on training and real-time guidance

Collaborative leadership team

Formación

• 1+ year experience in customer service and administrative roles.
• Strong written and verbal communication skills (English fluency required).
• Experience in a tech-enabled, fast-paced environment.

Responsabilidades

• Manage all inbound communication (email, chat, phone, text).
• Track every touchpoint using internal tools.
• Coordinate move-out logistics for residents.

Conocimientos

Communication

Problem Solving

Multitasking

Detail-oriented

Herramientas

Podio

Comms App

Descripción del empleo

Want to work remote in the US Real Estate Industry? Are you calm under pressure, clear in chaos, and obsessed with keeping customers happy?

If so, we'd like to meet you.

GC Realty & Development is hiring a Customer Service Specialist-a sharp, composed communicator who thrives in high-volume settings, solves problems quickly, and takes pride in delivering a remarkable resident experience every single time.

The Mission: Deliver the GC Realty Experience-Consistently and Completely

In this role, you're the front line of our service promise.

You'll Work Closely With Residents To

• Manage all inbound communication (email, chat, phone, text)
• Answer questions, resolve problems, and escalate when needed
• Track every touchpoint with precision using our internal tools
• Coordinate move-outs and ensure every step is closed out cleanly
• Work cross-functionally to make sure nothing slips through the cracks
  
  

This is a high-trust, high-responsibility role on a team where your input matters and your accuracy protects both residents and owners.

You Are...

A calm, friendly presence-even when things get hectic.

• Highly responsive - You move quickly and follow through completely
• System-savvy - You keep excellent records and know your tools
• Detailed and dependable - You notice what others miss
• Solution-focused - You don't just forward issues-you help solve them
• A true teammate - You're the kind of person who says "I've got it" before being asked
  
  

What You'll Own

• Daily management of all resident communication channels
• Accurate task creation and assignment within internal systems (Podio, Comms App)
• Coordination of move-out logistics, including confirmations and key returns
• Quality documentation and follow-through for every resident touchpoint
• Cross-team communication and support, especially during coverage gaps
• Problem reporting and participation in continuous improvement discussions
  
  

What You'll Gain

Compensation: $7-$9 USD per hour

Location: Fully remote (quiet home workspace with reliable internet required) Schedule: Full-time, 8 AM - 5 PM Central Standard Time

Support: Hands-on training and real-time guidance from a collaborative leadership team

Culture: Work with people who Own It, GSD, and care deeply about results and relationships

What You Bring

• 1+ year experience in customer service and administrative roles (3+ preferred)
• Experience working in a tech-enabled, fast-paced environment
• Strong communication skills-written and verbal (English fluency required)
• Ability to multitask and prioritize with calm focus
• Proficiency with digital tools (e.g., email systems, task managers, CRMs)
  
  

Ready to Represent the GC Realty Experience?

We're not just here to answer calls-we're here to make life easier for our residents and protect our clients' investments. If you're ready to bring empathy, efficiency, and excellence to every interaction, we want to hear from you.

Ready for the challenge? Check out our reputation online and learn more about us through our podcast, Straight Up Chicago Investor or our Glassdoor reviews.

Salary: $7.00 - $9.00 per hour

Job Posted by ApplicantPro