Customer Service Specialist

Intugo; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A company providing administrative solutions is seeking enthusiastic individuals for a customer service role. This position involves answering customer inquiries through various channels and providing effective solutions. Candidates must have a positive attitude and advanced conversational English skills. Experience in call centers is a plus. Full-time employment offers a stable job with additional benefits.

Servicios

Gross monthly salary up to $15,534 MXN

Grocery vouchers: $1,000 MXN/month

Anytime round-trip transportation

Full legal benefits (IMSS, vacation, etc.)

Job stability

Formación

• Experience in call centers or customer service preferred but not required.

Responsabilidades

• Answer phone calls, emails, and live chats from customers.
• Respond to inquiries in a professional manner.
• Escalate priority issues to management when needed.
• Follow up on complex customer interactions.
• Accurately record customer interaction details.
• Build rapport with customers using a positive, professional approach.
• Provide clear and effective solutions.

Conocimientos

Positive, service-oriented attitude

Conversational advanced English

Strong communication skills

Problem-solving skills

Descripción del empleo

At Intugo, we partner with international companies, providing administrative solutions so they can operate efficiently in Mexico, while creating quality jobs in our community.

We are currently seeking enthusiastic individuals with a positive attitude to join the team of a foreign company focused on propane distribution and related services in the Northeast U.S.

Profile

• Positive, service-oriented attitude.
• Conversational advanced English is a must.
• Experience in call centers or customer service (preferred but not required).
• Strong communication and problem-solving skills.

Responsibilities

• Answer phone calls, emails, and live chats from customers.
• Respond to inquiries in a professional manner.
• Escalate priority issues to management when needed.
• Follow up on complex customer interactions.
• Accurately record customer interaction details.
• Build rapport with customers using a positive, professional approach.
• Provide clear and effective solutions.

Benefits

• Gross monthly salary: Up to $15,534 MXN.
• Grocery vouchers: $1,000 MXN/month.
• Anytime round-trip transportation.
• Full legal benefits (IMSS, vacation, etc.).
• Full-time position with job stability.