Customer Service Specialist

IBM Computing; Guadalajara; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Support Representative to enhance client experiences. In this dynamic role, you will be the first point of contact for customers, addressing their inquiries across various channels. Your proactive approach will ensure user satisfaction as you provide effective solutions to their concerns. This position offers an exciting opportunity to grow within a collaborative environment, where your contributions can truly make a difference. Join a company that values creativity and teamwork while serving a diverse clientele.

Formación

• Excellent verbal and written communication skills with a friendly attitude.
• Ability to solve problems creatively and quickly.

Responsabilidades

• Deal with customer queries in a friendly and timely manner.
• Provide clear solutions to technical issues.

Conocimientos

Verbal Communication

Written Communication

Problem Solving

Team Collaboration

Customer Service Tools

Educación

High School Diploma

Bachelor's Degree (preferable)

Herramientas

Live Chat Software

Descripción del empleo

Introduction

At IBM, we are passionate about delivering an exceptional client experience. We believe in a dynamic environment, full of creativity and collaboration, where every team member has the opportunity to make a difference. If you are a proactive person with problem solving skills and love helping others, we are looking for you!

Your role and responsibilities

As a Customer Support Representative, you will be the first line of contact for our customers, providing them with fast and effective solutions through different communication channels (email, chat, phone, etc.). Your role will be key to ensure the satisfaction of our users and help them solve any doubt or inconvenience in a friendly and efficient way.

Responsibilities:

Deal with customer queries, doubts and requests in a friendly, professional and timely manner.

Provide clear and accurate solutions to technical or usage problems of our products/services.

Maintain continuous follow-up on open cases until complete resolution.

Actively listen and understand customer needs, offering customized solutions.

Manage complaints or difficult situations with empathy and patience, transforming a bad experience into a positive one.

Collaborate with other departments to improve service quality and internal processes.

Record and update relevant information in our customer database.

Required technical and professional expertise

Excellent verbal and written communication skills, with a positive and friendly attitude.

• Ability to solve problems creatively and quickly.

• Ability to work as part of a team and adapt to a dynamic environment.

• Basic knowledge of customer service tools (live chat, etc.).

• Eager to learn and grow within the company.

• Previous experience in customer service (preferable, but not essential).

• Proactivity, responsibility and desire to make a difference.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.