Customer Service Representative - Training Services

Ensambles Hyson; La Joya; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en logística y servicios de formación busca un Representante de Servicio al Cliente para coordinar eventos y asegurar una excelente atención a los participantes. Se requiere experiencia en coordinación, logística y un dominio avanzado de herramientas de oficina. Ofrecemos un entorno en el que podrás aplicar tus habilidades comunicativas y de organización al servicio de nuestros clientes, garantizando una experiencia de formación exitosa.

Formación

• Excelente comunicación verbal y escrita en inglés.
• Experiencia previa en coordinación y logística.
• Capacidad para trabajar en ambiente de Call Center.

Responsabilidades

• Planificar y coordinar eventos de formación.
• Brindar atención al cliente para registros e inquietudes.
• Gestionar la logística y administración de los eventos.

Conocimientos

Comunicación

Resolución de problemas

Organización

Negociación

Educación

Licenciatura en Negocios, Administración o Marketing

Herramientas

MS Office

Microsoft Excel

Descripción del empleo

Overview

The primary responsibilities are to provide exceptional customer service for the Training Services Project, have the ability to answer all questions, concerns and comply with special projects related. The customer service representative is also responsible for the logistics, reporting, registrations, payments and all duties related to our training events.

Responsibilities

• Plan and coordinate training events that include but not limited to:
• Search for training locations in cities across the United States
• Search for catering services in cities across the United States
• Negotiation of location terms and agreements
• Event set-up, preparation and logistics
• Follow up after the Training is completed (Paperwork, grading exams and certificates)
• Plan and coordinate Live Streaming events
• Providing exceptional customer service for course registration and customer inquiries
• Provide real-time assistance to trainers and students
• Provide marketing support (Promotions, Bulletins, Website Administration)
• Communicate with Rain Bird customers, sales and distributors on regular basis
• Market training courses with/to sales force, distribution network and directly to customers
• Assist in the maintenance of the Rain Bird Training Services database
• Provide data for monthly reports and accounting of revenue and expenses
• Act as backup for Rain Bird Rewards Program:
• Enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the Rewards group.
• Answer Contractor calls related to inquiries about the program.
• In a Quarterly basis prepare reports for Distributors in time and accurately upload the information in our data base
• Resolve customer inquiries in a courteous and professional matter, both outbound and inbound
• Coordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized matter
• Manage the department’s inbox request and be able to respond in the established due dates according to request type or category
• Process credits, vouchers and checks according to the established procedures and in the expected completion dates
• Identify issues and areas of need and implement solutions
• Must meet and comply with department and company policies, procedures, objectives and regulations

Qualifications

MINIMUM QUALIFICATIONS:

• Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company.
• Previous experience in coordination and logistics activities
• Previous experience in Call Center environment.
• Ability to work in extended periods on the telephone helping customers, including customer follow up
• Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time
• Expert with MS Office tools with special emphasis in Microsoft Excel.
• Ability to travel (Visa)

DESIRED QUALIFICATIONS:

• BS or BA degree in Business, Administration, Marketing or related field.
• Ability in working with high profile customers.
• Advanced computer skills.
• Leadership and project management skills

Los datos personales y sensibles recabados por Ensambles Hyson, S.A. de C.V. serán utilizados para cumplimiento del negocio y será compartido bajo los términos requeridos por ley. Esta información será usada y protegida conforme al aviso de privacidad. El proveerlos a Ensambles Hyson, S.A. de C.V. constituye su consentimiento para el manejo de esta información por parte de la Empresa. Si desea conocer detalles del aviso de privacidad, o ejercer los derechos de ARCO (Acceso, Rectificación, Cancelación y Oposición) envíe un correo electrónico a [e-mail]

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