Customer Service Representative Toluca, MX

Grupo Cosentino; Toluca; On-site; MXN 279,000 - 502,000; Full time

Job summary

Cosentino is seeking a Shared Customer Service Representative for its Toluca headquarters. You will coordinate and control the customer service team to maintain strong relationships and achieve organizational objectives in a multinational environment.

Key responsibilities include guiding task prioritization, ensuring high service levels, handling order changes, and delivering KPI analyses. Previous experience in manufacturing and proficiency with Job Tracker and Microsoft Office are required.

Qualifications

• Minimum 5 years of customer service experience.
• Experience with Job Tracker.
• Stone, industrial, and manufacturing industry experience.
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Responsibilities

• Coordinate and control the customer service team to maintain relationships.
• Meet organizational and operational objectives.
• Collaborate with the Shared Services Customer Service Manager.
• Plan, prioritize and delegate tasks to ensure proper functioning of the department.
• Maintain high customer service levels.
• Implement policies and procedures.
• Assist with complex order processing challenges.
• Monitor accuracy of team members.
• Receive payments for order changes.
• Identify and implement strategies to improve quality, productivity and profitability.
• Prepare and deliver KPI analysis for CS team.
• Coordinate customer service projects and initiatives.
• Identify staff training and coaching needs.
• Update daily reporting.
• Communicate with local managers.
• Backup support for all team functions.
• Promote cooperation and commitment within the team.
• Other duties as assigned by management.

Skills

Time management

Customer service oriented

Organizational skills

Written and verbal communication

Decision making

Tools

Job Tracker

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Customer Service Representative Toluca, MX

Toluca, MX

What are we looking for

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

At Stone Systems ( www.stone-systems.com ) we are looking for aShared Customer Service Representativefor our headquarters located inToluca, MX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

• Collaborate with the Shared Services Customer Service Manager
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels
• Implement policies and procedures
• Assist with complex challenges of the order processing
• Monitor accuracy of Shared Services team members
• Receive payments for order changes
• Identify and implement strategies to improve quality of service, productivity, and profitability
• Prepare and deliver KPI analysis of CS team
• Coordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Update Daily Reporting
• Communicate with local managers
• Backup support for all team functions
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE
Required:

• Minimum 5 years of customer service experience
• Experience with Job Tracker
• Stone, industrial, and manufacturing industry experience

LANGUAGE
Required:

KNOWLEDGE
Required:

• Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS
Required:

• Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
• Customer Service oriented
• Strong organizational and planning skills in a fast-paced environment
• Excellent written and verbal communication skills
• Quick decision-making skills and ability to solve problems

What we do offer

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics." - https://rb.gy/xq0edq
*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at [phone] or at our email address: [e-mail]*.

Privacy Policy

Data Controller: COSENTINO GLOBAL, S.L.U.

Purpose: to process your contact request for the installation of products by COSENTINO’s professional partners.

Rights: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra. Baza a Huércal-Overa, km 59 – 04860 Cantoria (Almería), or to [e-mail].

For further information on the processing of your data, please refer to our Privacy Policy .