Customer Service Representative - Renewables

-; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major energy company is looking for a Customer Service representative in Mérida, Yucatán. The role involves supporting the order-to-cash process, managing contracts, and ensuring compliance. Candidates should have a Bachelor's Degree and advanced English communication skills. This position does not offer relocation, and only local applicants will be considered.

Formación

• Must be a Bachelor’s Degree holder or a student in a related field.
• Advanced in oral and written English communication.
• Ability to work independently and as part of a team.

Responsabilidades

• Support order-to-cash process activities.
• Administer contracts and agreements.
• Look for opportunities to enhance efficiency.
• Ensure compliance with corporate and SOX guidelines.

Conocimientos

Analytical and problem-solving skills

Advanced oral and written English communication

Multi-tasking

Team player

Educación

Bachelor's Degree in business administration-related field

Herramientas

JDEdwards

Descripción del empleo

Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron is accepting online applications for the position through 08/01/2025 at 11:59 p.m.

T he Customer Service group, located in Buenos Aires as part of a global group with offices in Ames, Manila, and other, provides support to Unbranded fuels operations by managing all Customer Service activities such as ordering, billing, pricing, and master data, as well as communications with third parties and other internal stakeholders.

Responsibilities for the positions may include but are not limited to:

• Supporting order-to-cash process activities such as ordering, billing, pricing, and master data management for Chevron's North America customers. This involves analyzing, investigating, and resolving master data, pricing, or billing inquiries in coordination with support groups to determine resolutions.
• Administering contracts and agreements: generating, interpreting, and reviewing all contracts and Standard Deals agreements for the North America. This involves coordination and collaboration with business partners such as Legal, IT, Credit, Compliance, and the Sales Team. Ensuring that contracts are signed and executed by all parties involved.
• Consistently looks for opportunities to streamline processes and enhance efficiency whenever possible.
• Ensure internal controls, compliance, and reports: making sure that all contracts, agreements, and processes are consistently aligned with corporate and SOX guidelines, and that master data is set up and updated by reviewing the necessary reports.

Required Qualifications:

• Bachelor's Degree holder or student in a business administration-related field
• Advanced in oral and written English communication
• Analytical and problem-solving skills
• Can multi-task and work independently
• Must be a good team player
• Working and communicate with people of diverse cultural backgrounds

Preferred Qualifications:

• Experience using JDEdwards
• Experience working in Shared Service Centers or similar.
• Daily use of English at current job

Relocation Options:

Relocation is not offered for this role. Only local candidates will be considered.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position

Chevron participates in E-Verify in certain locations as required by law.

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