Customer Service Representative - REMOTE

Gordian Staffing; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A residential community management firm is seeking a Customer Service Representative to assist homeowners with inquiries and reservations. This remote position emphasizes strong communication skills and a proactive approach to resolving resident concerns. Candidates must have previous customer service experience. Competitive salary and benefits are offered.

Servicios

Remote Work

Competitive Salary

12 vacation days after the first year

IMSS

Major medical insurance since day 1

Christmas bonus of 30 days

Formación

• 1-2 years of experience in customer service roles, call center environment, Property management/HOA experience is a plus.
• Comfortable learning new systems and following policies.
• Min. 50 Mbps Internet Speed.

Responsabilidades

• Answer incoming calls from homeowners in a friendly and professional manner.
• Provide accurate information about community policies.
• Assist residents with account inquiries.
• Manage reservations for community amenities.
• De-escalate and resolve homeowner concerns.

Conocimientos

Strong communication skills

Customer service experience

Ability to handle high call and email volumes

Descripción del empleo

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

We are a residential community management firm that specializes in overseeing homeowner associations (HOAs). The company offers “full-service” support to communities, handling day-to-day operations, we emphasize our transparency, flexible contracts, and small manager-to-community ratios so each community receives more focused attention.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

**Available only for applicants living in Mexico**

As a Customer Service Representative, you will be responsible for:

Being the first point of contact for homeowners living in the communities we manage. You will answer phone calls, respond to emails, and assist residents with questions about their accounts, community amenities (like pools, clubhouses, or sports courts), and reservations for shared spaces.

Essential Duties and Responsibilities:

• Answer incoming calls from homeowners in a friendly and professional manner.
• Provide accurate information about community policies (such as pool hours, parking, or reservation rules).
• Assist residents with account inquiries (payments, balances, access issues).
• Manage reservations for community amenities (clubhouse, pool cabanas, courts, and event spaces).
• Confirm details, track deposits/fees, and ensure all records are updated.
• Support residents with access needs (gate codes, schedules).
• De-escalate and resolve homeowner concerns with empathy and professionalism.
• Coordinate with other departments (maintenance, access team, community managers) to ensure smooth operations.
• Log communications, maintain reservation calendars, and prepare activity reports

Work Schedule:

Monday to Friday
Regular: 8:00 am - 5:00 pm
Daylight Saving: 7:00 am - 4:00 pm

Minimum requirements

• 1-2 years of experience in customer service roles, call center environment, Property management/HOA experience is a plus.
• Strong communication skills
• Ability to handle high call and email volumes
• Comfortable learning new systems and following policies.
• Min. 50 Mbps Internet Speed

Benefits:

• Competitive Salary (According to experience).
• Remote Work.
• Work Stability.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,034 pesos).
• Saving fund (8% of the gross salary).
• Life Insurance.