Customer Service Representative - Migrations (6 months fixed contract)

Vontier; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global industrial technology company is seeking a customer service representative to handle migration cases and customer inquiries effectively. The ideal candidate should possess strong conflict management skills and be proficient in CRM systems. Working within a dynamic team, you will contribute to maintaining customer relationships and support account growth through upselling opportunities. Join Vontier to thrive in a collaborative environment that values personal and professional development.

Formación

• Strong customer conflict management skills.
• Fluent in English.
• Ability to work in a fast-paced corporate culture.

Responsabilidades

• Manage migration cases from bronze accounts.
• Serve as the first contact for customer queries.
• Update and manage CRM tools for customer issues.

Conocimientos

Customer conflict management

Communication skills

Attention to detail

Problem solving

Listening skills

Educación

Equivalent in related field

Herramientas

Salesforce

SAP / CRM systems

Descripción del empleo

What you will do

• Receive and manage migration cases from bronze accounts on QUEUE line and assist with administrative tasks including filing, data entry, and other clerical functions.
• Serve as the first point of contact for bronze migration information or doubts.
• Maintain a positive working relationship with staff.
• Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.
• Identifying the need to escalate more complex queries to the relevant teams or departments.
• Liaising with internal teams to find resolutions for customer issues.
• Liaising with customers directly via telephone, e-mail and Chat.
• Working within SLAs – To target migration handle.
• Updating and managing the CRM tool for all customer issues.
• Attend, contribute and present at team meetings and other internal events.
• Understand company needs to add growth to accounts through renewals and upsell opportunities.

Who you are

• Equivalent required in related field.
• Strong customer conflict management skills.
• Strong written and verbal communication skills with the ability to communicate effectively at all levels.
• High level of attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.
• Displays a sound business judgment and decision-making capability.
• Passionate customer experience orientation with extensive experience in managing multiple stakeholders.
• Patient and tolerant.
• Methodical and disciplined approach to problem solving.
• Demonstrated ability to operate both strategically and tactically.
• Ability to work within a fast-paced, change embracing corporate culture.
• Fluent in English is a must.

Preferable Skills & Experience:

• A background in technical product and/or account management support would be desirable.
• Knowledge of Salesforce, SAP / CRM systems would be desirable.

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visitteletracnavman.com.

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

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