Customer Service Representative - Mexico Remote

The Results Companies; México; A distancia; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player is seeking passionate individuals for a Customer Service Representative role. This remote position offers the chance to work from the comfort of your home in Mexico while providing exceptional service to customers. You will receive comprehensive training and have opportunities for career growth. As part of a dynamic team, you will play a crucial role in enhancing customer experiences by addressing inquiries and resolving issues with a friendly approach. If you are ready to take on a rewarding challenge and make a difference, this opportunity is perfect for you!

Servicios

Paid Training

Healthcare Benefits

Employee Performance Incentives

Flexible work schedule options

Frequent Employee events, games, and parties

Career Growth Opportunities

Formación

• Must have a high school diploma or GED.
• Excellent communication skills and a positive attitude are essential.

Responsabilidades

• Provide clear instructions and resolve customer complaints.
• Deliver a positive customer experience via phone, web chat, or email.

Conocimientos

Strong communication skills

Basic computer navigation skills

Ability to type 25 words per minute

Positive attitude

Strong work ethic

Educación

High school diploma or GED

Herramientas

Intel or AMD PC/laptop

Windows 10 operating system

VoIP USB Headset

Ethernet connection

Descripción del empleo

Customer Service Representative – Mexico Remote

Paid Training, Competitive Salary, Medical Law Benefits, and Endless Career Growth Opportunities!

Interview Today! Immediate Start Dates Available!

Work in the comfort of your own home in Mexico and reward yourself with a stable, fun, and challenging career in Customer Service! At ResultsCX, we will invest in you and your career journey. You can expect exceptional training delivered by servant leaders that will help you exceed your professional goals and provide essential tools that help you deliver exceptional customer experiences. Our employees are the cornerstone of our business and the reason we have been recognized for award-winning service to the customers and communities in which we serve.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

What job duties can I expect to perform as a Customer Service Representative?

• Providing clear, concise, and thoughtful instructions
• Answering customer questions and providing helpful solutions
• Promoting products and services for our clients
• Resolving customer complaints with fast, friendly, and courteous service

How can I make a difference?

• Consistently deliver a positive and world-class customer experience via phone, web chat, or email
• Provide detailed summaries of customer calls in our CRM Database
• Collaborate with leadership to improve our Customer Experience

What requirements must I meet to join the team?

• High school diploma or GED
• Ability to type 25 words per minute
• Basic computer navigation skills and strong communication skills
• Positive attitude, strong work ethic, and ability to thrive in a dynamic environment

What do I need to work in this role virtually in my home?

This position requires you to independently have access to the following during all working hours:

• An Intel or AMD PC/laptop running Windows 10 operating system with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• At least 2 free USB Ports for headset and Web Cam
• Ability to connect directly to the internet service provider modem with an Ethernet cable, WIFI is not acceptable
• Dedicated workspace in your home that is free of background noise and distractions
• 2 dedicated computer monitors minimum 13 inches or larger
• Sound/Audio support
• Ethernet Port must be built-in to computer
• A VoIP USB Headset with microphone

Why join our ResultsCX team?

• Employee Performance Incentives
• Frequent Employee events, games, and parties
• Healthcare Benefits – Medical
• Paid Training
• Career Growth Opportunities
• Flexible work schedule options

If this sounds like an opportunity that you would be interested in, don’t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!

We encourage our people to “expect greater”, reach further and live up to their individual potential. As CX experts, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.