Customer Service Representative (Mexico)

Wing Assistant; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Representante de Atención al Cliente Bilingüe para unirse a su equipo. En este emocionante rol, serás responsable de gestionar interacciones con clientes, resolver inquietudes y construir relaciones sólidas. La posición ofrece la oportunidad de trabajar desde casa, con un enfoque en la satisfacción del cliente y el desarrollo profesional. Con un ambiente de trabajo inclusivo y oportunidades de crecimiento, esta es una oportunidad ideal para aquellos que buscan hacer una diferencia en el servicio al cliente. Si tienes pasión por ayudar a los demás y habilidades de comunicación excepcionales, este es el lugar para ti.

Servicios

Incentivos por rendimiento

Estabilidad laboral

Capacitación pagada

Cultura inclusiva

Oportunidades de desarrollo

Trabajo 100% desde casa

Equipo de apoyo excepcional

Oportunidades de crecimiento profesional

Ambiente de trabajo divertido

Pago por vacaciones y horas extra

Formación

• Al menos 1 año de experiencia como representante de atención al cliente.
• Excelentes habilidades de comunicación en inglés, escritas y verbales.

Responsabilidades

• Gestionar llamadas entrantes y salientes de clientes.
• Resolver preocupaciones de clientes de manera efectiva.

Conocimientos

Atención al cliente

Comunicación en inglés

Organización

Manejo del tiempo

Tecnología

Comunicación telefónica

Educación

Experiencia previa en atención al cliente

Herramientas

MS Office

CRM

Google Calendar

Descripción del empleo

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in MX and LATAM

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative!

Duties and Responsibilities include but are not limited to:

1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks

Qualifications:

1. At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
2. Excellent English communication skills, both written and verbal (at least B2 level)
3. Excellent phone, email, and instant messaging communication skills
4. Solid organizational and time management skills
5. Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
6. Experience with word-processing software and spreadsheets (e.g., MS Office)
7. Knowledge of online calendars and scheduling (e.g., Google Calendar)
8. Proactive & confident with keen attention to details

Technical Requirements:

1. USB Headset with Noise Cancellation feature
2. Working Webcam
3. Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
4. Main Internet Service Speed: at least 25 Mbps wired connection
5. Backup Internet Service Speed: at least 10 Mbps

Benefits:

1. Performance Incentives
2. Job Security and Stability
3. Paid Training
4. Inclusive Culture
5. Upskilling Opportunities
6. 100% Work-From-Home
7. Exceptionally Supportive Team
8. Opportunities for Career Growth
9. Fun Work Environment
10. Holiday & Overtime Pay
11. Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

1. Only qualified candidates will be invited to take the assessment & scheduled for an interview.
2. We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.