Customer Service Representative (Mexico)

Medium; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in remote services is looking for a Bilingual Customer Service Representative. This remote position requires excellent English communication skills and at least 1 year of customer service experience. You will manage calls, resolve customer concerns, and build relationship with accounts. The role offers career growth opportunities, job security, and a supportive work environment.

Servicios

Performance Incentives

Paid Training

Career Growth Opportunities

Work-From-Home

Holiday and Overtime Pay

Formación

• At least 1-year experience as a Customer Service Representative in B2C or B2B.
• Excellent English communication skills (B2 level).
• Experience with word-processing and spreadsheet software.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns efficiently.
• Build relationships and trust with customers.

Conocimientos

Excellent English communication skills

Strong phone and written communication

Organizational skills

Tech savvy

Proactive and detail-oriented

Herramientas

MS Office

CRM tools

Descripción del empleo

Overview

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Bilingual Customer Service Representative (Remote).

Location note: Please only apply for this job if you are located in MX and LATAM.

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and filing documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive and confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday and Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment and scheduled for an interview.
• We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website.