Customer Service Representative Junior - Nuevo Laredo

Buckland; Nuevo Laredo; Hybrid; MXN 201,000 - 290,000; Full time

Job summary

Buckland in Nuevo Laredo is seeking a Junior Customs Account Analyst to assist with receiving, reviewing, and entering customs documents and processing shipments per standard operating procedures.

The role involves handling client inquiries, maintaining accurate documentation, and coordinating with team members to ensure timely customs clearance. A professional with basic MS Office skills and some customs software experience will fit well.

Qualifications

• Strong attention to detail and ability to manage multiple tasks
• Clear communication with clients, vendors and colleagues
• Basic MS Office knowledge for document processing
• Experience with customs brokerage software is preferred

Responsibilities

• Provide highest level of customer service to clients, vendors, and service providers
• Prepare customs and internal documents accurately with guidance when necessary
• Handle client queries promptly and professionally
• Contact clients or other brokers to request additional documents or information as needed
• Respond to calls and questions from internal and external sources
• Trace shipments and set up pre-arrivals at Customs
• Escalate and report issues or delays to Team Leader
• Perform other responsibilities as assigned

Skills

Attention to detail

Multi-tasking

Communication skills

MS Office basics

Education

High School diploma or equivalent

Tools

Customs brokerage software

LVS program

Job description

Customs Account Analyst, Junior

Our Vision

Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members.

Key Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Prepare customs and internal documents accurately with guidance when necessary.
• Handling client queries in a prompt, efficient and professional manner.
• Contact clients or other brokers to request additional documents or information if needed.
• Respond to calls and questions from internal and external sources.
• Trace shipments and set up pre-arrivals at Customs.
• Proper escalation and reporting of any issues or delays to Team Leader.
• Perform other responsibilities as assigned.

Leadership Responsibilities

• N/A

Job Details

• Reports to Team Leader
• Permanent
• Operations
• Full-time/Part-time
• US, CND, MX
• Remote/Hybrid/Office

Required Qualifications and Experience

• High School diploma or equivalent.
• Minimum 1 year of experience in similar role.
• Preferred experience with customs brokerage software.
• Basic MS Office knowledge.
• Basic knowledge of the LVS program (CND Only).
• Strong attention to detail and ability to handle multiple tasks.
• Customs/Logistics industry related experience preferable.

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.