Customer Service Representative Junior - Nuevo Laredo

Colonial Group; Nuevo Laredo; Hybrid; MXN 167,000 - 257,000; Full time

Job summary

Colonial Group in Nuevo Laredo, Tamaulipas, Mexico is seeking a Customs Account Analyst, Junior to join our logistics team. The role focuses on receiving, reviewing, and entering customs documents and processing shipments using standard operating procedures.

Ideal candidates will have a high school diploma and at least one year of related experience, basic MS Office, and familiarity with LVS program and customs software. The position offers hybrid work arrangements.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in similar role.
• Experience with customs brokerage software preferred.
• Basic MS Office knowledge.
• Basic LVS program knowledge.

Responsibilities

• Provide high level of customer service to clients, vendors, and service providers.
• Prepare customs and internal documents accurately with guidance.
• Handle client inquiries promptly and professionally.
• Contact clients or other brokers to request additional documents or information.
• Respond to calls and questions from internal and external sources.
• Trace shipments and set up pre-arrivals at Customs.
• Escalate and report issues to Team Leader.
• Perform other responsibilities as assigned.

Skills

Attention to detail

Multitasking

Customer service

Communication

MS Office

LVS program

Customs software

Education

High School diploma or equivalent

Tools

MS Office

LVS program

Customs software

Job description

Customs Account Analyst, Junior

Our Vision

Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members.

Key Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Prepare customs and internal documents accurately with guidance when necessary.
• Handling client queries in a prompt, efficient and professional manner.
• Contact clients or other brokers to request additional documents or information if needed.
• Respond to calls and questions from internal and external sources.
• Trace shipments and set up pre-arrivals at Customs.
• Proper escalation and reporting of any issues or delays to Team Leader.
• Perform other responsibilities as assigned.

Leadership Responsibilities

• N/A

Job Details

• Reports to Team Leader
• Permanent
• Operations
• Full-time/Part-time
• US, CND, MX
• Remote/Hybrid/Office

Required Qualifications and Experience

• High School diploma or equivalent.
• Minimum 1 year of experience in similar role.
• Preferred experience with customs brokerage software.
• Basic MS Office knowledge.
• Basic knowledge of the LVS program (CND Only).
• Strong attention to detail and ability to handle multiple tasks.
• Customs/Logistics industry related experience preferable.

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.