Customer Service Representative Jr

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphics, tickets, tags and labels, embellishments, and packing solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

For our Customer Service team, we are hiring a fresh mind for this very challenging supporting role in a fast-growing business and within a high-performing team as Customer Service Representative.

What we can offer you! Your Role:

As Customer Service Representative, you will further develop current and future business with our customers. You will also realize and develop new business relationships with current customers, maximizing added value to customers by leveraging our capabilities and building stronger customer intimacy.

Activities may include, but are not limited to:

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs, etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review required customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work, and problem-solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Perform proactive selling and other commercial activities.
• Manage a large workload of accounts and perform as order entry when necessary.
• Other related duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent required. Bachelor’s degree a plus.
• 0-2 years Customer Service or related experience a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills. Detail-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software.

We offer:

Attractive salary package

Workplace & work hours flexibility

Structured learning and development / Mentoring program