Customer Service Representative Jr

Avery Dennison; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Representante de Servicio al Cliente para unirse a su equipo dinámico. En este emocionante rol, serás responsable de desarrollar relaciones comerciales con clientes actuales y futuros, asegurando la satisfacción del cliente a través de un servicio excepcional. Tendrás la oportunidad de trabajar en un entorno internacional, donde la flexibilidad y el desarrollo profesional son valorados. Si tienes habilidades de comunicación sólidas y un enfoque proactivo para resolver problemas, esta es la oportunidad perfecta para ti. Únete a un equipo en crecimiento y contribuye a un espíritu positivo en el lugar de trabajo.

Servicios

Paquete salarial atractivo

Flexibilidad en el lugar y horario de trabajo

Programa de aprendizaje y desarrollo

Ambiente internacional

Equipo en crecimiento con buen espíritu

Formación

• Experiencia en servicio al cliente o en un rol relacionado es un plus.
• Habilidades de comunicación y organización son esenciales.

Responsabilidades

• Gestionar cuentas y procesar pedidos para asegurar entregas a tiempo.
• Mantener relaciones efectivas con clientes y manejar documentación aduanera.

Conocimientos

Comunicación escrita

Comunicación verbal

Organización

Resolución de problemas

Atención al detalle

Manejo de prioridades

Educación

Diploma de secundaria

Título universitario

Herramientas

Microsoft Office

Lotus Notes

Descripción del empleo

Descripción de la empresa

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphics, tickets, tags and labels, embellishments, and packing solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

Descripción del empleo

For our Customer Service team, we are hiring a fresh mind for this very challenging supporting role in a fast-growing business and within a high-performing team as Customer Service Representative.

What we can offer you! Your Role:

As Customer Service Representative, you will further develop current and future business with our customers. You will realize and develop new business relationships with current customers, maximizing added value to customers by leveraging our capabilities and building stronger customer intimacy.

Activities may include, but are not limited to:

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs, etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review required customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work, and problem-solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Engage in proactive selling and other commercial activities.
• Manage a large workload of accounts and perform as order entry when necessary.
• Handle different systems.
• Other related duties as assigned.

Requisitos

• High School Diploma or equivalent required. Bachelor’s degree a plus.
• 0-2 years Customer Service or related experience a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills. Detail-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software.
• English, Intermediate level.

Información adicional

We offer:

• Attractive salary package.
• Workplace & work hours flexibility.
• Structured learning and development / Mentoring program.
• International environment.
• A growing team with good spirit!