Customer Service Representative Intl

Hispanic Alliance for Career Enhancement; Puebla de Zaragoza; Presencial; MXN 15,000 - 25,000; Jornada completa

Descripción de la vacante

Join a forward-thinking airline as part of their Airport Operations team, where you will be the friendly face welcoming travelers from around the globe. This role offers an exciting opportunity to provide exceptional customer service and create memorable experiences for passengers. With a focus on safety and professionalism, you will assist with ticketing, baggage handling, and customer inquiries. Embrace the chance to work in a dynamic environment with diverse responsibilities, all while enjoying competitive benefits and the opportunity to travel. If you're passionate about customer service and ready to take your career to new heights, this is the perfect opportunity for you.

Servicios

Health and Wellness Benefits

Travel Privileges

Competitive Benefits Package

Formación

• High school graduate or equivalent certificate required.
• Excellent interpersonal skills with proficiency in English and Spanish.

Responsabilidades

• Receive and direct incoming calls, greeting and advising customers.
• Interact with customers kindly to craft memorable experiences.

Conocimientos

Interpersonal Skills

Bilingual (English and Spanish)

Customer Service

Technology Proficiency

Educación

High School Diploma or Equivalent

Bachelor's Degree

Herramientas

Computers

Mobile Devices

Descripción del empleo

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What's needed to succeed (minimum requirements)

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Mexico without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Hold a valid passport and U.S. visa

What will help you propel from the pack (Preferred Qualifications):

• Previous airline, travel, or hospitality work experience
• Bachelor's degree

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [e-mail] to request accommodation.