Customer Service Representative II

PPG; Santiago de Querétaro; Presencial; MXN 250,000 - 350,000; Jornada completa

Descripción de la vacante

Una empresa líder busca un Representante de Servicio al Cliente. La persona seleccionada será responsable de la gestión de pedidos y la resolución de problemas. Se ofrece una excelente oportunidad de crecimiento profesional en un entorno dinámico, con un enfoque en la satisfacción del cliente y la colaboración con diversos equipos.

Servicios

Seguro médico

Seguro de vida

Formación

• Al menos 3 años de experiencia en un ambiente de servicio al cliente de alto volumen.
• Capacidad para ingresar altos volúmenes de datos de pedidos con baja tasa de errores.
• Excelente asistencia requerida.

Responsabilidades

• Ingreso puntual y preciso de pedidos de clientes.
• Colaboración con equipos para garantizar envíos a tiempo.
• Resolución de problemas y implementación de acciones correctivas.

Conocimientos

Comunicación

Organización

Resolución de problemas

Trabajo en equipo

Descripción del empleo

Descripción

As a Customer Service Representative, you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you’ll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers. You will own that order until it ships from the facility and will work directly with cross-functional teams such as Supply Chain, Operations, and Shipping to ensure on-time delivery for your assigned accounts. You will manage an account load of customers and partner with our outside sales team for success. You’ll be empowered to proactively resolve customer service issues and implement corrective actions when needed. Additionally, you will gain a solid understanding of our business unit policies, systems, procedures, and objectives. If you’re looking for a foundation for career growth, you’ll find it here.

Main Responsibilities

1. Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including tracking late orders.
2. Reviewing and updating daily priority list, maintaining customer and product files.
3. Collaborating with Planning, Scheduling, Production, and Shipping to ensure on-time shipments and manage inventory cost-effectively.
4. Working with supervisors to resolve issues and implement corrective actions.
5. Learning all product lines to assist with all Customer Service calls across regions and segments for full backup support.
6. Understanding all PPG policies, guidelines, and product requirements, following ISO standards.

Qualifications

• At least 3+ years of experience in a high-volume, fast-paced, complex customer service environment (retail or call center experience not applicable).
• Experience entering high volumes of order data daily with low error rates.
• Strong communication skills—both written and oral—teamwork, and interpersonal skills are essential.
• Excellent organizational, administrative, follow-up, and analytical abilities.
• Ability to work independently without close supervision within a team environment.
• Enthusiastic, customer-focused professionalism.
• Excellent attendance is required.

Benefits, such as medical coverage, life insurance, and others, will be discussed during the hiring process.

About us:

At PPG, we make it happen. We seek candidates with high integrity who share our values and have the commitment to improve daily. PPG: WE PROTECT AND BEAUTIFY THE WORLD. Through innovation, sustainability, and color leadership, we help customers across various markets enhance surfaces in numerous ways. The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people daily, in every way. We make it happen.

Our compensation and benefits vary by location and are designed to be competitive. Factors influencing pay include skills, experience, qualifications, certifications, and organizational needs. Our benefits support employee health and well-being, in accordance with plan terms.