Customer Service Representative - FNOL

Solera Holdings, LLC.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in data and software services is seeking energetic Inbound and Outbound Customer Service Representatives in Mexico City. The role involves managing insurance claims and delivering excellent customer service. We offer competitive pay, career advancement opportunities, and fixed schedules without surprises.

Servicios

Great pay with benefits

Fixed schedules, no surprise of reduced hours

Global company with room for advancement

Formación

• 1 year or more of call center experience required.
• Must speak clearly and handle difficult situations.
• Ability to accurately record information.

Responsabilidades

• Manage Property and Auto insurance claims from FNOL stage.
• Assist policyholders by connecting them with their claim adjuster.
• Document claims details for FNOL submission.

Conocimientos

Professional telephone etiquette

Empathy

Active listening

Multi-tasking

Descripción del empleo

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for …. Solera First Notice of Loss Claims division is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to Top Insurance company policy holders. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experience.

What You’ll Do

• Effectively manage Property and Auto insurance claims starting from the First Notice of Loss (FNOL) stage
• Assist policy holders by coordinating support, services, and connecting them with their claim adjuster
• We assist in capturing and documenting claim details required the FNOL submission
• We send messages to insurance companies for any questions and issues not related to a specific claim
• We assist in filing workers’ compensation and liability claims

What You’ll Bring

• 1 year or more of call center experience needed.
• Must have the ability to speak clearly and use professional telephone etiquette
• Type accurately and efficiently
• Must show a high empathetic tone
• Use active listening skills
• Acknowledge and respond quickly during customer conversations
• Solicit valuable customer feedback
• Appropriately manage difficult customer situations
• Multi-task between CRM systems, and customer conversations

We Offer

• Great pay with benefits
• Fixed schedules, no surprises of reduced hours
• Global company with room for advancement

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.