Customer Service Representative / Account Specialist

Impresora Donneco Internacional; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional bilingüe con habilidades en resolución de problemas y análisis de datos. Este puesto implica resolver problemas complejos y comunicarse efectivamente con clientes internos y externos. Se requiere una licenciatura en un campo relacionado y 3-5 años de experiencia relevante. Los candidatos deben tener un sólido conocimiento de Microsoft Office, especialmente Excel, y la capacidad de aprender software especializado rápidamente. Esta es una oportunidad emocionante para contribuir a un entorno dinámico, donde se valoran las habilidades de comunicación y la capacidad de escuchar activamente.

Formación

• Licenciatura o experiencia equivalente con 3-5 años en un rol similar.
• Habilidades de comunicación en inglés y español son esenciales.

Responsabilidades

• Resolver problemas complejos y comunicar necesidades comerciales.
• Colaborar con clientes internos y externos para resolver cuestiones.

Conocimientos

Bilingüe (Inglés y Español)

Resolución de problemas complejos

Comunicación efectiva

Análisis de datos

Escucha activa

Educación

Licenciatura en disciplina relacionada

Herramientas

Microsoft Office

Excel (habilidades intermedias/avanzadas)

Software especializado

Descripción del empleo

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

1. Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
2. Bilingual required (English & Spanish).
3. Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
4. Must be able to recognize anomalies and critical situations and respond appropriately.
5. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity.
6. Able to apply strong functional computer knowledge in utilizing Microsoft Office or other technical tools in completing assignments.
7. Ability to quickly learn specialized software to complete work assignments.
8. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
9. Proficient in Excel (mid/advance skills).
10. Mid Database Knowledge (queries and data mining).
11. Data Analysis Experience.
12. Requires very good communication skills (English & Spanish) with the ability to state messages in a clear manner by using language that is easy for others to understand.
13. Must be able to proactively listen to others to understand issues and situations.
14. Must be able to clearly articulate business needs to both internal and external customers.
15. Must be able to work on site with possible work hours to be performed remotely, following HR & labor laws with the written approval of the business unit manager.