Customer Service Representative

Aisles; Zapopan; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Aisles, una empresa global de inteligencia artificial, busca un Representante de Atención al Cliente en español para brindar soporte remoto a usuarios en telecomunicaciones. Este rol totalmente remoto, dirigido a candidatos en México, ofrece horarios flexibles y oportunidades de crecimiento. Se requiere fluidez en español, experiencia en servicio al cliente y una buena conexión a Internet.

Servicios

Salario competitivo

Entrenamiento pagado y oportunidades de crecimiento

Ambiente de trabajo profesional en tecnología

Formación

• Experiencia de 1 año en servicio al cliente o ambiente de centro de llamadas.
• Conocimiento básico de dispositivos móviles y configuraciones.
• Habilidades intermedias en inglés preferibles.

Responsabilidades

• Responder a mensajes, llamadas y correos de usuarios de habla hispana.
• Asistir a clientes con preguntas sobre planes telefónicos y conectividad.
• Registrar interacciones y resoluciones de clientes.

Conocimientos

Comunicación

Paciencia

Resolución de problemas

Descripción del empleo

Job Title: Customer Service Representative (Spanish – Telecommunications)Location: Remote (Based in Mexico)Company: AislesType: Full-TimeIndustry: Artificial Intelligence / Telecommunications / TechnologyAbout Aisles:Aisles is a global AI company changing the way people shop, communicate, and interact with technology.

With millions of users, we provide intelligent systems that support navigation, savings, safety, and support.

We are now expanding our customer care team to provide Spanish-language assistance in the telecommunications sector.Position Overview:We're looking for a Customer Service Representative fluent in Spanish to provide remote support to users with issues related to telecommunications, such as mobile device settings, connectivity, and general tech support.

This is a fully remote role for applicants based in Mexico.Responsibilities:Respond to incoming messages, calls, and emails from Spanish-speaking users.Assist customers with questions related to phone plans, data issues, mobile settings, or connectivity.Troubleshoot basic technical problems and guide users step-by-step.Escalate complex technical issues to internal support teams when necessary.Keep accurate records of customer interactions and resolutions.Maintain a professional, friendly, and solution-oriented tone at all times.Requirements:Fluent in Spanish (written and spoken) – native level required.1+ year of experience in customer service or call center environment.Basic knowledge of mobile devices, Wi-Fi, Android/iOS settings, or phone configurations.Stable internet connection and a quiet workspace for remote work.Strong communication, patience, and problem-solving skills.Preferred Qualifications:Basic to intermediate English skills.Previous experience supporting users in telecom, tech, or mobile service roles.Familiarity with CRM tools or support platforms.What We Offer:100% remote position (Mexico-based).Competitive salary (paid in MXN).Flexible shifts (morning, afternoon, or evening options).Paid training and growth opportunities.A tech-focused, professional work environment.To Apply:Send your resume and a brief introduction (in English or Spanish) to: ******: Customer Service – Spanish Telecommunications