Customer Service Representative

Eaton Corporation; Tijuana; Presencial; MXN 520.201 - 780.301; Jornada completa

Descripción de la vacante

Eaton Corporation’s IS AER FED division is seeking a Customer Service Representative in Tijuana, Baja California. The role involves managing customer relationships and ensuring satisfaction while coordinating operations. Candidates should possess a Bachelor’s degree and 3-5 years of relevant experience in customer service or sales.

Advanced English proficiency and strong interpersonal skills are essential. The position supports high-priority engagements and requires knowledge of demand planning and logistics. Join us in fostering a collaborative work environment.

Formación

• 3-5 years’ work experience in Customer Service or related field.
• Advanced English proficiency required.
• Strong knowledge of demand planning, supply chain, and logistics.

Responsabilidades

• Manage business interactions and relationships between customers and operations teams.
• Coordinate with other FED locations ensuring unified customer communication.
• Support high importance customer engagement teams and program management reviews.

Conocimientos

Customer Service

Sales

Advanced English proficiency

Interpersonal skills

Demand planning

Supply chain

Logistics

Analytical

Problem Solving

Educación

Bachelor's degree from an accredited institution

Herramientas

Microsoft Office

Descripción del empleo

Eaton’s IS AER FED division is currently seeking a Customer Service Representative.

What you’ll do:

Eaton’s Fluid & Electrical Division is seeking a Senior Customer Service Representative in Tijuana, Baja California.

Manage business interactions and relationships between Customers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations supported by the Customer Service team ensuring “one voice to the customer.” Provide support relative to specific tasks regarding program execution for development, low rate, and full rate production programs in order to facilitate a smooth transition.

Essential Functions:

• Manage and facilitate the daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team, through participation in customer action calls, maintaining line of balance/milestone charts, and facilitating customer visits.
• Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton Account Management team and/or third-party customer portals.
• Support high importance customer engagement teams, Program Management reviews, rate readiness reviews etc., as applicable.
• Track high priority parts through every operation of production until delivery and elevate concerns to Operations Management through participation in daily production meetings.
• Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton Account Management team.
• Plans and justify customer visits, negotiate agendas at assigned site, follow up and resolve obstacles, cater communication to the audience, handle escalations without leadership involvement and refer customers to peers outside of assigned site if needed.

Qualifications:

• • Bachelor's degree from an accredited institution
• • 3-5 years’ work experience in Customer Service, Sales, or related field
• • Advanced English proficiency
• • Excellent interpersonal skills
• • Strong knowledge of demand planning, supply chain, logistics.
• • Judgment, logic, resourcefulness and creativity.
• • Sound teaming skills
• • Basic market analysis tools and techniques
• • Microsoft Office programs and web maintenance systems
• • Learner
• • Accountable
• • Builds Organizational Capabilities
• • Analytical
• • Problem Solving

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.