Customer Service Representative

Wear The Shield; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An exciting E-Commerce brand is searching for dedicated Customer Service Representatives to join their dynamic team. This role offers the chance to provide exceptional support to loyal customers while enjoying the flexibility of remote work. With abundant growth opportunities, you will be part of a rapidly expanding company that values your contributions. If you are passionate about customer service and eager to grow, this position is perfect for you. Embrace the opportunity to make a difference and advance your career in a thriving environment!

Servicios

Paid Time Off

Comprehensive Health & Dental Insurance

Holiday Bonus

Work from Home

Room for Advancement

Formación

• 1 year of customer service experience is required.
• Fluent English proficiency is essential for this role.

Responsabilidades

• Respond to customer inquiries via email, phone, and live chat.
• Assist customers with orders, shipping, and returns.

Conocimientos

Fluent English

Problem-solving

Communication

Customer Relations Management

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

JOIN OUR GROWING TEAM – CUSTOMER SERVICE REPRESENTATIVE

About Us:
We are an exciting and rapidly expanding E-Commerce brand with an ever-growing presence, seeking top-tier Customer Service Representatives to help us continue to provide exceptional support to our loyal customers. Join us and be part of a dynamic team where growth opportunities are abundant!

Perks & Benefits:

• $3-$4 USD per hour
• Paid Time Off
• Comprehensive Health & Dental Insurance
• Holiday Bonus
• Work from Home- Enjoy the flexibility of remote work
• Room for Advancement -As we grow, so do your opportunities!

Responsibilities:

• Respond to customer inquiries via email, phone, live chat, and/or social media
• Assist customers with orders, shipping, product details, and returns
• Maintain a high standard of quality in your responses
• Provide friendly, efficient, and professional customer service every day

Requirements:

• Fluent English: Written and verbal proficiency is essential
• 1 Year of Customer Service Experience: Proven ability to manage customer relations
• Experience with Gorgias, Zendesk, Shopify is a plus (but not mandatory)
• Strong problem-solving and communication skills
• Ability to stay solutions-oriented and adaptable

Technical Requirements:

• A personal PC or laptop with an i5 processor (or equivalent)
• A stable internet connection with a minimum of 15 Mbps for both upload and download speeds

How to Apply:

1. Copy and paste the following link into your browser: https://forms.gle/PZ7QSU5325LvXQ2k9
2. Use the application code: JAZZHR

Important Note:
Applications will only be considered if submitted via the provided link. We look forward to your application!

Are you ready to grow with us? Apply now!