Customer Service Representative

PPG Industries (UK) Limited; Santiago de Querétaro; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

Una empresa líder en la industria busca un Representante de Servicio al Cliente para unirse a su equipo dinámico. Este rol es fundamental para garantizar la satisfacción del cliente, gestionando pedidos y colaborando con equipos multifuncionales para asegurar entregas a tiempo. Se requiere un enfoque meticuloso y habilidades de comunicación excepcionales. Ideal para quienes buscan una carrera con oportunidades de crecimiento en un entorno de trabajo colaborativo y profesional. Si tienes pasión por el servicio al cliente y deseas contribuir a un equipo exitoso, esta es tu oportunidad.

Servicios

Beneficios médicos

Seguro de vida

Oportunidades de desarrollo profesional

Formación

• Experiencia en un entorno de servicio al cliente de alto volumen y ritmo rápido.
• Capacidad para trabajar de forma independiente sin supervisión cercana.

Responsabilidades

• Entrada oportuna y precisa de pedidos de clientes.
• Colaborar con equipos de planificación y producción para garantizar envíos a tiempo.

Conocimientos

Comunicación efectiva

Trabajo en equipo

Atención al detalle

Organización

Resolución de problemas

Educación

Experiencia mínima de 4 años en atención al cliente

Descripción del empleo

PPG is currently searching for skilled problem-solvers with strong communication and teamwork skills to join our team of Customer Service team for the Industrial Coatings business unit.

Our Customer Service Representatives are our first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you’ll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers. You will own that order until it ships from the facility and will be working directly with many cross functional teams such as Supply Chain, Operations and Shipping departments to ensure on-time delivery for your assigned accounts. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to proactively deal with customer service-related problems and implement corrective action plans when needed. You’ll also gain a solid understanding of our business unit policies, systems, procedures and objectives. If you’re looking for a foundation from which your career can grow, you’ll find it here.

Key responsibilities:

• Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
• Reviewing and updating daily priority list, customer and product file maintenance
• Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
• Working with supervisor to help resolve issues and implement corrective action plans where needed.
• Manage Generic Sample Requests.
• Build SHIP TO, process order, follow up until order is delivered.
• Process OTIF Report Requests.
• Investigate UAD’s (Unauthorized Deductions) and UED’s (Unauthorized Discounts)
• Generate Sales History Reports upon request.
• Manage Invoice Inquiries
• Manage Requests for Information (New Profile Set Up Process, Product Stewardship Inquiries, CSR Account Assignments, Insurance Certificate Requests, etc.)

Minimum Qualifications:

• A minimum of 4 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
• Experience entering a high volume of order data daily with low error rate essential
• English at 90% is a must. Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills.
• Excellent organizational, administrative, follow up and analytical abilities
• Must be able to work independently without close supervision in a team environment
• Must be able to display enthusiastic, customer-focused professionalism
• Excellent attendance is a must

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

Los rangos salariales y beneficios de PPG pueden variar según la ubicación, lo que nos permite compensar a los empleados de manera competitiva en diferentes mercados geográficos. PPG considera varios factores al tomar decisiones sobre compensación, que incluyen entre otros, conjuntos de habilidades, experiencia y capacitación, calificaciones y educación, licencias y certificaciones, y otras necesidades de la organización. También pueden aplicarse otros incentivos.

Nuestros programas de beneficios para empleados están diseñados para apoyar la salud y el bienestar de nuestros empleados. La cobertura y los beneficios del seguro se ajustarán a los términos y condiciones de los planes aplicables y de los documentos rectores asociados al plan.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.