Customer Service Representative

Ford Motor Company; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una destacada empresa automotriz busca un Representante de Servicio al Cliente en Naucalpan de Juárez. El candidato ideal manejará consultas y resolverá inconvenientes de clientes, garantizando un servicio excepcional. Se requiere una licenciatura, fluidez en inglés y habilidades interpersonales. La empresa ofrece un entorno dinámico y oportunidades para el desarrollo profesional.

Formación

• Fuerte disposición interpersonales y de comunicación orientadas al servicio.
• Autodirigido y responsable.
• Flexibilidad para adaptarse a un entorno cambiante.

Responsabilidades

• Atender llamadas y solicitudes de clientes de manera profesional.
• Entender productos y servicios de Ford Credit para guiar correctamente al cliente.
• Mantener registros precisos de las interacciones con los clientes.

Conocimientos

Comunicación

Empatía

Solución de problemas

Adaptación

Trabajo en equipo

Educación

Licenciatura

Herramientas

Microsoft Office 365

Descripción del empleo

The Customer Service Representative is responsible for providing an exceptional experience in customer service. This includes handling customer inquiries, resolving issues, processing requests, and offering alternatives to meet our customers' needs. The representative must ensure compliance with company regulations and policies. Additionally, the representative is also responsible for documenting customer calls/emails interactions and contributing to the improvement of servicing processes. The representative is expected to meet performance objectives and metrics related to Account Services Department.

Qualifications

• Strong interpersonal and communication skills and a service-oriented disposition.
• Self-driven and accountable.
• Empathy, friendliness, customer focus, patience, adaptability, collaboration.
• Innovation, creativity and problem-solving skills.
• Flexibility to adapt to a changing environment.
• Proficiency in Microsoft Office 365.
• Bachelor's Degree.
• Fluent English - written/listening/speaking

Responsibilities

• Handle incoming calls and customer requests professionally and courteously.
• Clear understanding of Ford Credit products and services to properly guide the customer and provide correct and precise information.
• Provide a timely follow-up on customer needs that cannot be resolved immediately and ensure they are resolved within the established timeframe.
• Analyze information from received requests to propose process improvements.
• Foster a culture that ensures quality, safety, and respect are maintained.
• Maintain accurate records of customer interactions (agreements, inquiries, and actions) within the system.
• Proactively contributes to teamwork to achieve the department KPI’s
• Demonstrate excellent handling skills and customer relationship.