Customer Service Representative

Amphenol TCS de México, S.A. de C.V.; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in electronics is seeking a proactive Customer Service Manager to enhance customer experience through effective communication and relationship management. The ideal candidate will possess a bachelor's degree and a strong grasp of ERP systems to ensure the smooth processing of customer orders and inquiries.

Formación

• Minimum of 1 year of experience in a similar role.
• Proactive and dynamic mindset.
• Advanced proficiency in English.

Responsabilidades

• Manage customer inquiries, complaints, and reports.
• Coordinate internal processes for timely material shipment.
• Analyze forecasts for account managers.

Conocimientos

Negotiation

Communication

Customer Relationship Management

Excel

Educación

Bachelor’s degree in Marketing, Business Administration, or Engineering

Herramientas

MRP

SAP

Oracle

AX systems

Descripción del empleo

Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.

Responsibilities:

• Provide information to customers regarding pricing, lead times, and payment options.
• Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
• Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
• Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
• Update and reschedule delivery dates in the ERP system based on order tracking.
• Collect customer satisfaction data and conduct service surveys.
• Analyze forecasts for account managers.
• Manage and register quality returns (RMA’s) in the system.
• Serve as the first point of contact for clients.
• Maintain and build strong relationships with both internal and external customers.

What You Need to Join Our Team

• Bachelor’s degree in Marketing, Business Administration, or Engineering.
• Minimum of 1 year of experience in a similar role.
• Proactive and dynamic mindset.
• Intermediate proficiency in Excel.
• Knowledge of MRP, Oracle, SAP, or AX systems.
• Excellent negotiation skills.
• Availability to travel.
• Advanced communication skills.
• Proficient in English.

If you meet the requirements and are ready for the challenge, we invite you to apply!

We look forward to meeting you soon and having you join our team to achieve new goals together!