Customer Service Representative

Solvo Global Careers; Mérida; On-site; MXN 180,000 - 240,000; Full time

Job summary

Solvo Global Careers in Mérida, Mexico seeks a Scheduler / Customer Service Representative to coordinate service appointments, manage caregiver schedules, and be the primary contact for customer inquiries. The role demands strong organization, attention to detail, and a commitment to outstanding service in a fast-paced environment.

You will handle payroll duties, maintain records, and support sales, marketing and recruiting initiatives.

Qualifications

• High school graduate with at least two years of business experience.
• Strong verbal communication and telephone skills.
• Excellent interpersonal abilities and customer focus.
• Adaptability, sound judgment, and problem-solving skills.
• Ability to multitask, manage stress, and work independently.
• Proficient with basic office technology; knowledge of medical terminology is a plus.
• Available for on-call duties as required.

Responsibilities

• Coordinate day-to-day service appointments and caregiver schedules.
• Serve as the primary point of contact for customer inquiries and communications.
• Maintain accurate documentation and personnel records.
• Perform payroll duties and assist with general office functions.
• Support sales, marketing, and recruiting initiatives.
• Provide on-call support and maintain professionalism in a fast-paced environment.

Skills

Verbal communication

Telephone skills

Interpersonal skills

Adaptability

Multitasking

Office tech

On-call readiness

Education

High school diploma

Job description

We’re Hiring: Customer Service Representative!

Are you an organized, detail-oriented professional with a passion for delivering exceptional customer experiences? We are seeking a dedicated Scheduler / Customer Service Representative to join our team!

As a Scheduler, you will play a pivotal role in coordinating service appointments, managing customer communications, and ensuring seamless operations. This position requires outstanding organizational skills, attention to detail, and the ability to handle inquiries efficiently—all while upholding the highest standards of customer service.

Key Responsibilities

• Coordinate day-to-day service appointments and caregiver schedules
• Serve as the primary point of contact for customer inquiries and communications
• Maintain accurate documentation and personnel records
• Perform payroll duties and assist with general office functions
• Support sales, marketing, and recruiting initiatives
• Provide on-call support and maintain professionalism in a fast-paced environment

Your Skills & Qualifications

• High school graduate or equivalent, with at least two years of business experience
• Strong verbal communication and telephone skills
• Excellent interpersonal abilities and customer focus
• Adaptability, sound judgment, and problem-solving skills
• Ability to multitask, manage stress, and work independently
• Proficient with basic office technology; knowledge of medical terminology is a plus
• Available for on-call duties as required

At our company, we are committed to fostering a supportive and collaborative environment where our team members can thrive and make a real difference in the lives of our clients. If you’re ready to leverage your organizational talent and customer service expertise, we’d love to hear from you!