Remote Patient Scheduling Specialist

Resolv Global; Saltillo; Remote; MXN 117,000 - 166,000; Full time

Job summary

Resolv Global is seeking a Patient Scheduling Specialist to join our remote team. You will be the first point of contact for patients scheduling important medical imaging appointments, delivering professional and compassionate service from home.

This role requires fluent English, excellent communication, and strong organizational skills to manage inbound/outbound calls, emails, and scheduling tasks with accuracy and empathy.

Qualifications

• Fluent English spoken and written.
• Excellent communication and active listening skills.
• Patient, empathetic, and professional.
• Highly organized with exceptional attention to detail.
• Comfortable multitasking across multiple applications.
• Able to work independently in a remote environment.
• Learns new systems quickly.
• Maintains accuracy while working efficiently.
• Dependable, accountable, and punctual.

Responsibilities

• Answer inbound patient calls professionally and confidently.
• Make outbound calls when follow-up is required.
• Respond to patient inquiries via email.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.
• Explain scheduling requirements and appointment preparation instructions.
• Communicate clearly and professionally with patients and internal teams.
• Navigate multiple systems while documenting interactions accurately.
• Deliver an exceptional patient experience on every interaction.

Skills

Fluent English

Communication skills

Active listening

Remote work

Detail oriented

Job description

Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?

We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

As part of our scheduling team, you will:

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Schedule

• Monday through Friday
• Weekends off
• Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training

Your onboarding includes:

• Two weeks of paid product training
• One week of nesting with coaching support
• Transition into production immediately after nesting

Equipment & Technical Requirements

We will ship a company laptop to successful candidates. However, applicants must already have a computer that meets the following requirements.

Minimum requirements:

• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage.

Successful candidates will progress through:

• Application Form
• Prescreen Questionnaire
• One-Way Video Interview
• Pre-Screen Interview
• Live Interviews
• Background Check

Please Note

• Resumes must be submitted in English to be considered.
• Due to the volume of applications, we will consider only candidates who complete all required steps.
• Incomplete applications may automatically be removed from consideration.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements:

We're Looking For Someone Who

• Speaks and writes fluent English
• Has excellent communication and active listening skills
• Is patient, empathetic, and professional
• Can build trust quickly with patients
• Is highly organized with exceptional attention to detail
• Is comfortable multitasking across multiple applications
• Works well independently in a remote environment
• Learns new systems quickly
• Maintains accuracy while working efficiently
• Is dependable, accountable, and punctual

Preferred Experience

• Medical scheduling
• Healthcare administration
• Medical receptionist
• Patient support
• Call center customer service
• Appointment scheduling
• Healthcare customer service