Customer Service Representative

Aisles; León; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Aisles, une entreprise mondiale dans le domaine de l'IA, recherche un représentant du service client. Dans ce rôle, vous fournirez un soutien à distance en espagnol pour les utilisateurs des services de télécommunications. Un environnement de travail professionnel et des possibilités de formation sont offerts.

Servicios

Salaire compétitif

Formations payées

Horaires flexibles

Formación

• Fluente em espanhol (escrito e falado) - nível nativo exigido.
• 1+ ano de experiência em atendimento ao cliente ou ambiente de call center.
• Conhecimento básico de dispositivos móveis, configurações de Wi-Fi, Android/iOS.

Responsabilidades

• Responder a mensagens, chamadas e e-mails de usuários de língua espanhola.
• Assistir clientes com perguntas relacionadas a planos de telefonia e problemas de dados.
• Orientar os usuários através de problemas técnicos básicos.

Conocimientos

Comunicación

Paciencia

Resolución de problemas

Descripción del empleo

Job Title: Customer Service Representative (Spanish – Telecommunications)Location: Remote (Based in Mexico)Company: AislesType: Full-TimeIndustry: Artificial Intelligence / Telecommunications / TechnologyAbout Aisles:Aisles is a global AI company changing the way people shop, communicate, and interact with technology.

With millions of users, we provide intelligent systems that support navigation, savings, safety, and support.

We are now expanding our customer care team to provide Spanish-language assistance in the telecommunications sector.Position Overview:We're looking for a Customer Service Representative fluent in Spanish to provide remote support to users with issues related to telecommunications, such as mobile device settings, connectivity, and general tech support.

This is a fully remote role for applicants based in Mexico.Responsibilities:Respond to incoming messages, calls, and emails from Spanish-speaking users.Assist customers with questions related to phone plans, data issues, mobile settings, or connectivity.Troubleshoot basic technical problems and guide users step-by-step.Escalate complex technical issues to internal support teams when necessary.Keep accurate records of customer interactions and resolutions.Maintain a professional, friendly, and solution-oriented tone at all times.Requirements:Fluent in Spanish (written and spoken) – native level required.1+ year of experience in customer service or call center environment.Basic knowledge of mobile devices, Wi-Fi, Android/iOS settings, or phone configurations.Stable internet connection and a quiet workspace for remote work.Strong communication, patience, and problem-solving skills.Preferred Qualifications:Basic to intermediate English skills.Previous experience supporting users in telecom, tech, or mobile service roles.Familiarity with CRM tools or support platforms.What We Offer:100% remote position (Mexico-based).Competitive salary (paid in MXN).Flexible shifts (morning, afternoon, or evening options).Paid training and growth opportunities.A tech-focused, professional work environment.To Apply:Send your resume and a brief introduction (in English or Spanish) to: ******: Customer Service – Spanish Telecommunications