Customer Service Representative

Wear The Shield; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An exciting E-Commerce brand is on the lookout for enthusiastic Customer Service Representatives to join their growing team. This role offers the chance to provide exceptional support to loyal customers while enjoying the flexibility of remote work. With a focus on professional growth and a supportive environment, you'll be part of a dynamic team dedicated to delivering top-notch service. If you're passionate about helping others and ready to take your career to the next level, this opportunity is perfect for you!

Servicios

Paid Time Off

Comprehensive Health & Dental Insurance

Holiday Bonus

Room for Advancement

Work from Home

Formación

• 1 year of customer service experience is essential.
• Proficiency in written and verbal English is required.

Responsabilidades

• Respond to customer inquiries via various channels.
• Assist customers with orders, shipping, and returns.

Conocimientos

Fluent English

Problem-solving

Communication

Customer Relations Management

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

JOIN OUR GROWING TEAM – CUSTOMER SERVICE REPRESENTATIVE

About Us:
We are an exciting and rapidly expanding E-Commerce brand with an ever-growing presence, seeking top-tier Customer Service Representatives to help us continue to provide exceptional support to our loyal customers. Join us and be part of a dynamic team where growth opportunities are abundant!

Perks & Benefits:

• $3-$4 USD per hour
• Paid Time Off
• Comprehensive Health & Dental Insurance
• Holiday Bonus
• Work from Home- Enjoy the flexibility of remote work
• Room for Advancement -As we grow, so do your opportunities!

Responsibilities:

• Respond to customer inquiries via email, phone, live chat, and/or social media
• Assist customers with orders, shipping, product details, and returns
• Maintain a high standard of quality in your responses
• Provide friendly, efficient, and professional customer service every day

Requirements:

• Fluent English: Written and verbal proficiency is essential
• 1 Year of Customer Service Experience: Proven ability to manage customer relations
• Experience with Gorgias, Zendesk, Shopify is a plus (but not mandatory)
• Strong problem-solving and communication skills
• Ability to stay solutions-oriented and adaptable

Technical Requirements:

• A personal PC or laptop with an i5 processor (or equivalent)
• A stable internet connection with a minimum of 15 Mbps for both upload and download speeds

How to Apply:

1. Copy and paste the following link into your browser: https://forms.gle/PZ7QSU5325LvXQ2k9
2. Use the application code: JAZZHR

Important Note:
Applications will only be considered if submitted via the provided link. We look forward to your application!

Are you ready to grow with us? Apply now!