Customer service representative

flex; Ciudad Juárez; Presencial; MXN 371,000 - 558,000; Jornada completa

Descripción de la vacante

A leading company in the manufacturing sector is seeking a Customer Service Representative for their Ciudad Juárez location. The role demands strong customer communication skills, the ability to handle inquiries, and the capacity to work under pressure. Candidates should have a relevant degree and experience in the automotive or electrical manufacturing sector. The company offers a competitive salary and benefits including life and medical insurance and a Christmas bonus.

Servicios

Life & Medical insurance

Christmas bonus

Food coupons

Saving fund

Life insurance

Formación

• Experience in a similar role within the automotive or electrical manufacturing industry.
• Strong experience in customer communication.
• Leadership or mentoring experience is a plus.

Responsabilidades

• Handle inquiries, resolve customer problems and complaints efficiently.
• Track relevant metrics and drive action based on KPIs.
• Coordinate shipments and follow shipping instructions.

Conocimientos

Customer communication

Attention to detail

Analytical skills

English proficiency

Educación

BS degree in Business Administration, Business, Engineering, Commerce, or similar

Herramientas

MS Office

Excel

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Ciudad Juarez, North Site.

The Customer Service Representative role involves communicating with customers and handling customer inquiries.

What a typical day looks like:

• Utilize system applications and resources to provide high-quality services for all customer needs.
• Handle inquiries, resolve customer problems and complaints with care and efficiency, ensuring one-call resolution.
• Maintain customer service standards during high-pressure situations such as increased call volume or demanding customers.
• Interpret customer needs, recognize symptoms, causes, and solutions.
• Identify situations requiring further explanation or training and provide solutions accordingly.
• Demonstrate clear speaking and writing skills in English, minimizing jargon to ensure customer comprehension.
• Track relevant metrics and drive action based on KPIs.
• Coordinate order board, RMA, CMA, AR, OTD, sales, and export processes.
• Validate SOX controls, prices, incoterms, payment terms, and agreements.
• Coordinate shipments with warehouse and logistics, following shipping instructions and understanding incoterms.
• Follow up and coordinate operational areas involved in planning production and delivery to exceed customer expectations.
• Monitor customer demand, receive purchase orders, and coordinate with material and production control.
• Understand business and operations processes like EDI, CTO, BTO, BTF, Bilateral, and Triangular invoicing.
• Create CMF, MRF, and PQR documents.
• Participate in CFT, operations, and customer meetings.

The experience we're looking to add to our team:

• BS degree in Business Administration, Business, Engineering, Commerce, or similar.
• Experience in a similar role within the automotive or electrical manufacturing industry.
• Advanced English skills (spoken and written).
• Strong experience in customer communication.
• Proficiency in MS Office, especially Excel.
• Knowledge of manufacturing and distribution processes.
• Attention to detail and analytical skills.
• Visa and valid passport are desirable.
• Ability to research, interpret business documents, and present information effectively.
• Leadership or mentoring experience is a plus.
• Ability to work under pressure, be organized, and proactive.

What you'll receive for your work:

• Competitive salary.
• Life & Medical insurance.
• Christmas bonus.
• Food coupons.
• Saving fund.
• Life insurance.

Job category: Operations

Flex is an Equal Opportunity Employer. We consider applicants without regard to age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy, or any other protected status. We provide reasonable accommodations for applicants with disabilities. Please contact [e-mail] for assistance.