Customer Service Representative

MCC; Ciudad de México; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

MCC in Mexico City is seeking a Customer Service professional to deliver World-Class service by providing clear, concise, and timely information regarding customers’ purchase orders and shipments. You will manage orders from entry through shipment, with accurate and proactive communication to internal and external customers.

Ideal candidates will have a four-year college degree or equivalent experience, plus knowledge of Microsoft Word and Excel, and the ability to collaborate across

Formación

• Four-year college degree or equivalent combination of education and experience.
• Strong knowledge of Microsoft Word and Excel; business software literacy.

Responsabilidades

• Provide World-Class Customer Service.
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders.
• Manages the process of customer purchase orders from order entry through shipment via consistent communication with internal and external customers.
• Investigates customer issues and seeks underlying needs beyond initial requests.
• Communicates effectively to exceed customer expectations and ensure access to information and assistance in resolution of issues.
• Collaborates with plant teams and expands knowledge of MCC products and solutions.

Conocimientos

Customer service

Communication

Problem solving

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft Word

Excel

Descripción del empleo

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments . This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills

Responsibilities:

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing a ccurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers .
• Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed .
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions .
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals . Demonstrates the ability to be a "good team player" by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered

Qualifications:

• A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more atwww.mcclabel.com .

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.