Customer Service Representative

Guerbet; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading medical imaging company is seeking a Customer Service Representative for the LATAM team based in Mexico City. This role involves managing order processes and ensuring customer satisfaction in a fast-paced environment. Ideal candidates are detail-oriented, proactive, and fluent in both Spanish and English, bringing a strong background in customer service within the medical or pharmaceutical sectors.

Formación

• Minimum 3 years in a high-volume customer service environment.
• Experience in medical or pharmaceutical sectors is a strong advantage.
• Comfortable with extensive data entry.

Responsabilidades

• Manage the complete order entry and fulfillment process for LATAM customers.
• Correct electronic order errors and investigate root causes.
• Provide emergency order support when requested.

Conocimientos

Fluent in Spanish and English

Strong communication skills

Analytical skills

Interpersonal skills

Organizational skills

Multitasking

Self-motivated

Educación

Associate's Degree

Bachelor's Degree

Herramientas

Microsoft Word

Microsoft Excel

Power BI

SAP

Descripción del empleo

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Customer Service Representative M/F(30042)

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose.

We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients.

Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis.

Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging.

For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube

WHAT WE'RE LOOKING FOR
We are seeking a dedicated and detail-oriented Customer Service Representative to join our LATAM team. This role is pivotal in ensuring exceptional service delivery to our customers by managing the full order lifecycle and maintaining accurate customer records. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and bring a proactive approach to problem-solving. You’ll be part of a collaborative team that values precision, efficiency, and customer satisfaction.
This position is based in Mexico City, MX.

YOUR ROLE

• Manage the complete order entry and fulfillment process for LATAM customers.
• Correct electronic order errors and investigate root causes to prevent recurrence.
• Receive and process customer orders via email, including quoting prices and delivery timelines.
• Monitor stock levels and expedite orders as needed to meet customer expectations.
• Maintain and update customer profiles and generate status reports.
• Process returns and issue credits in accordance with company policies.
• Provide emergency order support when requested by customers.
• Stay informed about Guerbet’s product offerings and customer service protocols.
• Collaborate with internal teams to ensure seamless customer experiences.
• Perform additional duties as assigned, with or without accommodation.

YOUR BACKGROUND

Education

• Associate’s Degree required
• Bachelor’s Degree preferred

Experience

• Minimum 3 years in a high-volume customer service environment
• Experience in medical or pharmaceutical sectors is a strong advantage
• Background in retail or other customer-facing roles is beneficial
• Fluent in Spanish and English (written and oral)
• Proficient in Microsoft Word, Excel, and Power BI
• Familiarity with SAP systems is a plus
• Strong interpersonal, analytical, and organizational skills
• Comfortable with extensive data entry and multitasking
• Excellent written and verbal communication abilities
• Self-motivated with the ability to work independently

Reason to join US

Much more than a Competitive salary,

We offer continued personal development. When you join Guerbet, you :

• Are choosing a global leader with recognized expertise in diagnostic and interventional imaging,
• Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
• Are joining a company where we value diversity of talents coming from various horizon.

We # Innovate # Cooperate # Care #Achieve at Guerbet.

Guerbet is an Equal Opportunity Employer. As an organization, we believe that no individual should be discriminated against because of their differences, which includes the following: age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Guerbet is committed to diversity, equity, and inclusion.

Guerbet provides accommodations to applicants and employees with disabilities. If you need an accommodation to apply for a position please send an email to [e-mail] or you can also call this number+19843443717