Customer Service Representative

Concord Servicing; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A loan servicing company in Mexico City is seeking a customer service representative to handle inquiries and documentation. Responsibilities include answering calls, resolving customer issues, and maintaining compliance with regulations. The ideal candidate has excellent communication skills and is bilingual in English and Spanish. The position offers a competitive salary with additional bonuses and benefits, including medical and dental insurance.

Servicios

Medical Insurance

Life Insurance

Dental Insurance

Internet Bonus

Vouchers Ticket

Formación

• Ability to communicate effectively with public and coworkers.
• Ability to read and interpret documents like manuals.
• Must have good grammar, voice and diction.

Responsabilidades

• Answer incoming calls and contact customers for inquiries.
• Complete necessary documentation for resolutions.
• Handle irate customers professionally.

Conocimientos

Excellent communication skills

Customer service skills

Knowledge of loan calculations

Bilingual (English/Spanish)

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

· Responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

· Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.

· Comply with all applicable laws and regulations as they pertain to each call.

· Handle irate customers in a professional manner.

· Assist operational groups with tasks and/or projects as needed.

· Able to react to change productively and handle other tasks as assigned.

· Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.

· Excellent customer service skills (friendly, courteous and helpful)

· Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook

· Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

· Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.

· Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary.

Salary 10,600

Guarantee Bonus 4,000

Vouchers Ticket 2,000

Internet Bonus 400

Medical Insurance

Life Insurance

Dental Insurance