Customer Service Representative

Antolin; Arteaga; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Antolin, a leading automotive supplier, seeks a Customer Service professional to manage customer requests and coordinate logistics. The ideal candidate will have a degree in Industrial Engineering and at least 3 years of experience in the automotive industry, with proficiency in SAP and conversational English. Join a multinational company committed to diversity and inclusion, offering international career opportunities and a supportive learning environment.

Servicios

International career opportunities

Personalized learning journeys

Involvement in international automotive projects

Formación

• Minimum of 3 years of relevant Customer Service experience in the Automotive Industry.
• Experience dealing with OEMs.
• Ability to respond promptly to supply chain issues.

Responsabilidades

• Monitor customer requests and negotiate adjustments.
• Ensure correct ASN shipping documentation and processing.
• Generate sales reports and verify shipment quantities.

Conocimientos

Proficiency in SAP

Knowledge of production scheduling

Logistics management

Conversational English skills

Educación

Degree in Industrial Engineering

Degree in Logistics or related field

Descripción del empleo

About the job

Who are we:

Antolin is a leading global automotive supplier specializing in designing, manufacturing, and supplying innovative vehicle solutions. Our product range includes trim, headliners, cockpits, lighting, and other interior systems. We focus on quality, safety, and sustainability, serving many of the world’s top car brands. Currently, Antolin equips nearly 600 vehicle models worldwide.

With over 120 plants across 25 countries and more than seventy years of industry experience, we develop complete component manufacturing cycles, from design and development to industrialization and delivery.

We are actively transforming the automotive industry by collaborating with our customers to develop more sustainable and technologically advanced vehicles tailored to passenger needs.

As part of this transformation, Antolin is committed to a sustainable business model that creates value for stakeholders, including customers, employees, investors, suppliers, and society.

Mission:

As CUSTOMER SERVICE, you will monitor customer requests, negotiate adjustments, and ensure request completion to achieve portal scorecard goals, while promoting the values and objectives of ANTOLIN SALTILLO.

Responsibilities:

• Receive and standardize customer requests using the MPS.
• Support the customer service team through calls, correspondence, and internet communication. Prepare and review embarkation programs, ensuring balance at unloading, loading, and preparation stages.
• Ensure correct ASN shipping documentation and processing.
• Coordinate with programmers and material planners to address customer requests, supervise critical follow-ups, and oversee supply and sales.
• Generate sales reports.
• Regularly verify shipment quantities and production schedules with the team.
• Maintain correct usage of inventory requested by customers.
• Review critical materials for shipping to ensure compliance with customer specifications.

What we are looking for:

• Degree in Industrial Engineering, Logistics, or related field.
• Minimum of 3 years of relevant Customer Service experience in the Automotive Industry.
• Proficiency in SAP.
• Experience dealing with OEMs.
• Knowledge of production scheduling and logistics management.
• Ability to respond promptly to supply chain issues.
• Understanding of assembly, injection, and pressing processes.
• Conversational English skills.

What we offer:

Join a highly engaged multinational company with international career opportunities. We provide personalized learning journeys, involvement in international automotive projects, and an open environment to learn new technologies.

At Antolin, we are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will be considered without regard to these characteristics. We encourage applications from diverse individuals and aim to create an inclusive, fair, and equitable workplace.

This job description is not exhaustive and may be revised at any time; duties and responsibilities may change or be added without notice. Reasonable accommodations will be provided to enable employees with disabilities to perform essential functions.

For inquiries, please contact your resume at: [e-mail]