Customer Service Representative

Aisles; Aguascalientes; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Aisles, una empresa global de inteligencia artificial, busca un Representante de Servicio al Cliente especializado en telecomunicaciones para brindar asistencia remota a usuarios hispanohablantes. Esta posición es totalmente remota, dirigida a candidatos con experiencia en atención al cliente y sólidos conocimientos técnicos en dispositivos móviles. Con una cultura profesional enfocada en la tecnología, Aisles ofrece oportunidades de capacitación y crecimiento, así como horarios flexibles.

Servicios

Salario competitivo

Capacitación pagada y oportunidades de crecimiento

Entorno de trabajo profesional centrado en tecnología

Formación

• Fluidez en español (escrito y hablado) – nivel nativo requerido.
• 1+ años de experiencia en servicio al cliente o entorno de call center.
• Conocimiento básico de dispositivos móviles y configuraciones de red.

Responsabilidades

• Responder a mensajes, llamadas y correos de usuarios hispanohablantes.
• Asistir a clientes con preguntas sobre planes telefónicos y problemas de conectividad.
• Mantener registros precisos de las interacciones con los clientes.

Conocimientos

Comunicación

Paciencia

Resolución de problemas

Descripción del empleo

Job Title: Customer Service Representative (Spanish – Telecommunications)Location: Remote (Based in Mexico)Company: AislesType: Full-TimeIndustry: Artificial Intelligence / Telecommunications / TechnologyAbout Aisles:Aisles is a global AI company changing the way people shop, communicate, and interact with technology.

With millions of users, we provide intelligent systems that support navigation, savings, safety, and support.

We are now expanding our customer care team to provide Spanish-language assistance in the telecommunications sector.Position Overview:We're looking for a Customer Service Representative fluent in Spanish to provide remote support to users with issues related to telecommunications, such as mobile device settings, connectivity, and general tech support.

This is a fully remote role for applicants based in Mexico.Responsibilities:Respond to incoming messages, calls, and emails from Spanish-speaking users.Assist customers with questions related to phone plans, data issues, mobile settings, or connectivity.Troubleshoot basic technical problems and guide users step-by-step.Escalate complex technical issues to internal support teams when necessary.Keep accurate records of customer interactions and resolutions.Maintain a professional, friendly, and solution-oriented tone at all times.Requirements:Fluent in Spanish (written and spoken) – native level required.1+ year of experience in customer service or call center environment.Basic knowledge of mobile devices, Wi-Fi, Android/iOS settings, or phone configurations.Stable internet connection and a quiet workspace for remote work.Strong communication, patience, and problem-solving skills.Preferred Qualifications:Basic to intermediate English skills.Previous experience supporting users in telecom, tech, or mobile service roles.Familiarity with CRM tools or support platforms.What We Offer:100% remote position (Mexico-based).Competitive salary (paid in MXN).Flexible shifts (morning, afternoon, or evening options).Paid training and growth opportunities.A tech-focused, professional work environment.To Apply:Send your resume and a brief introduction (in English or Spanish) to: ******: Customer Service – Spanish Telecommunications