Customer Service Representative

Nissan Motor Corporation; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Aguascalientes seeks a Customer Service representative. Applicants must have a high school diploma and the ability to work on-site. Responsibilities include handling inbound customer calls and resolving inquiries, while maintaining a quality standard in customer service. The role offers career growth opportunities and a comprehensive benefits package.

Servicios

Career Growth Opportunities

Comprehensive Benefits Package

Tuition Reimbursement Programs

Formación

• Must have a high school diploma.
• Experience in call center preferred.
• Willing to work onsite in Aguascalientes.

Responsabilidades

• Handles inbound calls and resolves customer inquiries.
• Identifies issues related to account status.
• Maintains quality standards on all phone calls.

Conocimientos

Basic understanding of the auto finance industry

Empathetic with difficult situations

Active Listening

Excellent Customer Service Techniques

Fluent English

MS Office Intermediate

Educación

High school diploma

Bachelor's degree (desired)

Descripción del empleo

Overview

Location: Aguascalientes

Job Schedule: Full-time On site

Education Requirement: High school

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation. We are currently looking for a Customer Service representative to join our team in Aguascalientes.

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%.

Who We're Looking For

Required:

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, empathetic with difficult situations & Active Listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English
• MS Office Intermediate
• Ability to perform work onsite at Aguascalientes.
• Schedule: Availability to work 48 hrs per week
• Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm (Depending on Department requirements a 6 day or 5 schedules will be assigned for at least 6 months.)

Desired:

• Bachelor's degree.

What You’ll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you\'ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards

Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

EEO and Compliance

Nissan hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. By applying, you acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a background check due to the sensitive nature of the assets and information involved in the role, including proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard. Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

Aguascalientes, Mexico