Customer Service rep-not a call center-To work on Rosarito

North American Production Sharing de México, S.A. de C.V.; Rosarito; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a temporary Customer Service Representative (CSR) in Rosarito, Baja California. This role involves acting as a liaison for customers, managing incoming calls, and providing accurate service information. Candidates should have at least one year of experience and be bilingual in English and Spanish. Strong communication and multitasking skills are essential. This position is ideal for those looking to grow in a fast-paced team-oriented environment.

Formación

• 1-year minimum of experience in customer service.
• Ability to work in a fast-paced team-oriented environment.
• Strong phone contact handling skills.

Responsabilidades

• Act as a liaison between the company and customers.
• Provide product/service information and resolve problems.
• Manage large amounts of incoming calls and maintain customer records.

Conocimientos

Bilingual (English-Spanish)

Active listening

Customer orientation

Excellent communication

Multi-tasking

Descripción del empleo

We are looking for you to join our team!

Temporary position (3 months)

This is customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Inspect received data for errors.

Type rapidly and accurately both numerical and text data and enter data into an information system.

Activity:

• Manage Large amounts of incoming calls Input sales information Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow Communications procedures, guidelines, and policies

Requirements:

• 1-year minimum of experience
• Bilingual (English-Spanish)
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work in a fast-paced team-oriented environment
• Basic knowledge in e-mail etiquette, computer skills, and typing capability of at least 34-40 WPM.