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Una empresa global busca un Customer Reliability Engineer en Polanco, Ciudad de México. El puesto implica asegurar la calidad de los servicios desde la perspectiva del cliente y gestionar incidentes, mientras se colabora estrechamente con otros equipos. Se requieren al menos 5 años de experiencia y conocimientos en entornos de nube. La posición ofrece la flexibilidad de un trabajo híbrido y una oportunidad de crecimiento dentro de una compañía internacional.
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from customer eyes and making sure Incident/Service Requests are
resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedbacks to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services.
Responsibilities
Qualifications & Experience
Position Requirements
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!