Customer Service & Operations Planner

A. Stucki Company; Monterrey; Presencial; MXN 558.000 - 781.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous year-end bonus (Aguinaldo)

Full social security coverage (IMSS & INFONAVIT)

Employer-supported savings fund

Complimentary major and minor medical insurance

Monthly food vouchers

Family support benefits, including birth and funeral assistance

Descripción de la vacante

A global engineering firm in Monterrey seeks a proactive Customer Service & Operations Planner to support daily operations and enhance customer experiences. The ideal candidate will have over 7 years of manufacturing experience, strong English communication skills, and expertise in production planning. Responsibilities include managing customer inquiries, operational scheduling, and reporting on service performance. This role offers significant benefits, including a year-end bonus and comprehensive insurance coverage.

Formación

• 7+ years of experience in manufacturing, with strong exposure to customer service, planning, or supply chain.
• Must be conversational with English and able to communicate effectively in meetings, presentations, and discussions.
• Proven experience in production planning, demand planning, or S&OP within a manufacturing environment.

Responsabilidades

• Serve as a primary point of contact for customers, handling inquiries, orders, and service requests.
• Plan and schedule daily operational activities based on demand and capacity.
• Prepare reports on service performance, planning accuracy, and customer feedback.

Conocimientos

Customer-focused mindset

Analytical and structured thinking

Excellent communication skills

Organizational skills

Problem-solving abilities

Adaptability and resilience

Team collaboration

Educación

Diploma or Bachelor’s degree in Business, Operations, Supply Chain, or a related field

Herramientas

MS Office

ERP/CRM systems (SAP & Salesforce preferred)

Descripción del empleo

At A. Stucki Company, we’re all about innovation, engineering excellence, and keeping the rail industry on track—literally! Founded in 1911, we’ve evolved into a powerhouse of businesses delivering cutting‑edge parts and services for rail systems worldwide. From dynamic control products and brake system components to springs, bearings, and track infrastructure, we’ve got rail covered. But we don’t stop there—our services include remanufacturing, repair, and more. Over a century strong, we’re redefining what it means to move the world forward, one railcar at a time.

What sets us apart?

Global Impact: Be part of a team that's making waves on a global scale. Your work at A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.

Collaborative Culture: We value teamwork and collaboration. Our open‑door policy ensures that your ideas are not only heard but valued. Together, we build the future.

Continuous Learning: Embrace a culture of continuous improvement. At A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.

Diversity and Inclusion: We celebrate differences and believe in the strength of diversity. Join a workplace that encourages individuality and values the unique perspectives each team member brings.

We are seeking a proactive and detail‑oriented Customer Service & Operations Planner to support daily operations while delivering excellent customer experiences. This role bridges customer service and operational planning, ensuring customer needs are met efficiently through accurate scheduling, coordination, and communication across internal teams.

Key Responsibilities

Customer Service

• Serve as a primary point of contact for customers, handling inquiries, orders, and service requests
• Provide timely and professional responses via phone, email, or system platforms
• Resolve customer issues by coordinating with operations, logistics, and other departments
• Maintain accurate customer records and service documentation
• Proactively communicate updates, delays, or changes to customers

Operations Planning

• Plan and schedule daily/weekly operational activities based on demand and capacity
• Coordinate resources (staff, materials, equipment, or services) to meet operational targets
• Monitor service levels, workloads, and timelines to ensure on‑time delivery
• Identify potential operational issues and propose solutions before they impact customers
• Support continuous improvement initiatives to enhance efficiency and customer satisfaction

Coordination & Reporting

• Act as a liaison between customers, operations, and internal teams
• Prepare reports on service performance, planning accuracy, and customer feedback
• Track KPIs such as response time, service levels, and fulfillment accuracy

Skills/Experience Requirements

• Diploma or Bachelor’s degree in Business, Operations, Supply Chain, or a related field (preferred).
• 7+ years of experience in manufacturing, with strong exposure to customer service, planning, or supply chain.
• Must be conversational with English and able to communicate effectively in meetings, presentations, and cross‑functional discussions.
• Proven experience in production planning, demand planning, or S&OP within a manufacturing environment.
• Previous experience in customer service, operations planning, or coordination roles.
• Strong organizational and planning skills with attention to detail.
• Excellent communication and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in MS Office, ERP/CRM systems (SAP & Salesforce preferred), or planning tools.
• Customer‑focused mindset
• Analytical and structured thinking
• Time management and prioritization
• Team collaboration
• Adaptability and resilience
• Generous year‑end bonus (Aguinaldo).
• All statutory holidays observed.
• Full social security coverage (IMSS & INFONAVIT).
• Employer‑supported savings fund.
• Complimentary major and minor medical insurance.
• Monthly food vouchers.
• Family support benefits, including birth and funeral assistance.