Customer Service / Material Planner

GF; Santiago de Querétaro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

General Fasteners de Mexico is seeking a Customer Service Representative / Material Planner for our Querétaro office. This role focuses on driving customer satisfaction by handling inquiries, forecasting requirements, and coordinating daily material shipments.

The ideal candidate has a Bachelor degree, 3+ years of related experience, fluent English, and strong Excel/PowerPoint skills. The position emphasizes communication, accuracy, and proactive cross-functional collaboration.

Formación

• Bachelor degree or equivalent.
• At least 3 years of experience in customer service or materials planning.
• Fluent in both written and spoken English.
• Experience with Microsoft Excel & PowerPoint.
• Excellent communication skills including verbal, written and interpersonal.
• Attention to detail and accuracy while meeting deadlines.
• Fastener product knowledge desired.
• Knowledge of Epicor P21 ERP system desired.

Responsabilidades

• Handle account relationships and field customer inquiries.
• Forecast customer requirements and coordinate material shipments.
• Provide customers with order status, documentation, and tracking.
• Coordinate with Expediting to ensure on-time delivery and manage costs.
• Reduce excess and obsolete inventory and track related data.
• Communicate inventory needs with suppliers and internal teams.
• Follow up with suppliers to ensure material scheduling.

Conocimientos

Customer service

Excel

PowerPoint

English fluency

Educación

Bachelor degree

Herramientas

Epicor P21 ERP

Descripción del empleo

General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Responsibilities:

• Responsible for handling the account relationships
• Receive and analyze customers’ requirements and forecast
• Daily coordination of material shipments
• Inform customers the status of open orders
• Provide customers with documentation and tracking information of shipped orders
• Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs
• Reduction of Excess and Obsolete (360+ Days) Inventory
• Receive customer quality claims and coordinate response with Quality and DMR coordinator
• Track sales and inventory data related to accounts
• Report on sales and inventory data related to accounts
• Processing of quotation requests
• Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements
• Responsible for direct ship authorization
• Initiate Hot Sheets for Quality and Warehouse, as needed
• Review parts for purchase complete and minimum buys with Supply Chain
• Coordinate with New Part Coordinator to update MPS/DRP set-ups
• Coordinate with Material Planners to ensure material is scheduled, as needed
• Responsible to follow up with Supplier, as needed

Requirements:

• Must have Bachelor degree or equivalent
• At least 3 years of experience in customer service or materials planning
• Fluent in both written and spoken English
• Experience with Microsoft Excel & PowerPoint
• Possess excellent communication skills including verbal, written and interpersonal
• Focus on attention to detail and accuracy while meeting deadlines
• Possess Fastener product knowledge (desired)
• Possess knowledge of Epicor P21 ERP system (desired).
• Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions
• Strong level of problem-solving skills
• Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships