Customer Service Manager - ALLDATA

AutoZone; Chihuahua; Presencial; USD 35,000 - 60,000; Jornada completa

Descripción de la vacante

A leading company in the automotive retail sector seeks a Customer Operations Manager in Chihuahua, Mexico. The role focuses on coaching staff, performance management, and aligning departmental resources to meet KPIs, requiring strong leadership and communication skills, and a Bachelor's degree.

Formación

• 5-7 years of experience in customer service and management.
• Strong leadership and communication skills.
• Experience in high volume call center management.

Responsabilidades

• Coach and mentor staff, including onboarding and development.
• Develop performance management processes aligned with company culture.
• Plan and allocate resources to meet departmental KPIs.

Conocimientos

Leadership

Coaching

Performance Management

Communication

Educación

Bachelor's degree (BA, BS) or equivalent

Descripción del empleo

Summary

Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.

Key Responsibilities

• 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development
• 20% Develop processes for performance management aligned with ALLDATA/AZ Culture that encourage the employee to succeed
• 10% Communicate regularly with other areas and upper management team members to increase the effectiveness
• 20% Plan and allocate resources effectively to meet the departmental KPI’s
• 20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management.
  
  

Education And/or Experience

• Level of formal education: A Bachelor's degree (BA, BS) or equivalent.
• Area of study: IT / Management / Business
• Years of experience: 5-7 years
• Type of experience: Customer service, High volume call center, management, leadership