Customer Service Manager

Autoliv; Aguascalientes; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Customer Service Manager to lead a dedicated team in enhancing customer satisfaction. This role involves developing strong customer relationships, managing a high-performing team, and implementing process improvements to ensure efficiency. The ideal candidate will possess excellent communication skills and a strong background in customer service management, especially within a manufacturing environment. Join this forward-thinking organization and enjoy a competitive compensation package along with various perks, including recognition awards and family events, all while contributing to a culture of gender pay equality.

Servicios

Attractive compensation package

Recognition awards

Company events

Family events

University discount options

Formación

• 5+ years of experience in customer service management.
• Strong leadership and team management skills required.

Responsabilidades

• Develop and maintain strong customer relationships.
• Lead and mentor the customer service team for high performance.
• Identify and implement process improvements for efficiency.

Conocimientos

Customer Service Management

Leadership

Communication Skills

Data Analysis

Bilingual (Spanish and English)

Educación

Bachelor's degree in Business Administration

Herramientas

Customer Service Software

ERP Systems

Descripción del empleo

Customer Service Manager

What you’ll do:

1. Customer Relations: Develop and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.
2. Team Management: Lead and mentor the customer service team, providing guidance, training, and support to ensure high performance and professional growth.
3. Process Improvement: Identify and implement process improvements to enhance customer service efficiency and effectiveness.
4. Issue Resolution: Handle customer complaints and issues, ensuring timely and satisfactory resolution.
5. Reporting: Prepare and present regular reports on customer service metrics, feedback, and performance to senior management.
6. Collaboration: Work closely with production, quality control, and logistics teams to ensure seamless operations and customer satisfaction.
7. Compliance: Ensure all customer service activities comply with company policies, industry standards, and regulatory requirements.

What is required:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in a manufacturing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Ability to analyze data and generate actionable insights.
• Fluent in Spanish and English.

Preferred Skills:

• Knowledge of manufacturing processes and industry standards.
• Experience with ERP systems.
• Problem-solving and conflict resolution skills.
• Ability to work under pressure and manage multiple priorities.

What’s in it for you:

• Attractive compensation package
• Recognition awards, company events, family events, university discount options, and many more perks.
• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.