Customer Service Leader

Alstom Transportation; Saltillo; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is looking for a dedicated professional to coordinate Global and Domestic Metro Warranty Support. This role involves supporting operations, aligning with sourcing and quality for material planning, and providing technical solutions for continuous improvement. The ideal candidate will have a strong engineering background and excellent problem-solving skills. Join a dynamic team where your contributions will enhance the reliability of metro systems and ensure customer satisfaction. If you are passionate about engineering and eager to make an impact, this opportunity is perfect for you.

Formación

• Graduate in Engineering or Industrial is mandatory.
• Basic knowledge on SAP & GSI is required.

Responsabilidades

• Coordinate Global and Domestic Metro Warranty Support.
• Provide technical solutions for obsolescence with Engineering support.

Conocimientos

Problem Solving Skills

Customer Contact

Field Experience

Educación

Graduate in Engineering

Bachelor degree in Engineering/Management

Herramientas

SAP

Microsoft Windows

Microsoft Office

Descripción del empleo

PURPOSE OF THE JOB

To coordinate Global and Domestic Metro Warranty Support.

ORGANISATION

Organization structure (job belongs to..): Parts & Overhaul Management of Site, Country, Cluster, Region or Platform

Reports directly to: Project PI Manager

Other reporting to: none

Direct reports: none

Network & Links

Internal

• Participating Units and/or Subsystem Managers
• Customer Service Manager/Leaders
• Parts & Overhaul Support team (Back-office)
• RAMS team
• Project Engineering team
• Quality team (mainly PrQSM and SQ)
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

External

• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

MAIN RESPONSIBILITIES

Key accountabilities:

Operations Support

Overall support and coordination for Metro Warranty.

Alignment with the Sourcing and Quality for material planning.

Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support.

Performance measurements:

• Achievement of Parts & Overhaul Dashboard
• Achievement of REX implementation
• Audit results (internal and external)
• Compliance with EHS rules and work-related processes
• On-time delivery and on-time dispatch
• Warranty replacement tracking and on-time replacement

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Graduate in Engineering or Industrial (Internal Graduation (cadre interne in F) acceptable)
• Internal EHS training
• English

Desirable:

• Bachelor degree in Engineering/Management

Additional Skills:

• Computer literacy (Microsoft Windows & Office environment)
• Basic Knowledge on SAP & GSI
• Knowledge on train parts and sub-assembly
• Knowledge on propulsion system

Desirable:

• General Railway knowledge
• Field Experience
• Problem Solving skills
• DFQ, Quality and Audit skills
• Customer contact