Customer Service Contact

Valeo; Santiago de Querétaro; Presencial; MXN 240.000 - 380.000; Jornada completa

Descripción de la vacante

Valeo in Mexico is seeking a Customer Service Contact within the Supply Chain CIM to coordinate with customers and drive planning and execution of master production schedules. You will manage orders, monitor service levels, and collaborate across procurement, production, and logistics to meet commitments.

You will communicate with customer contacts, adjust schedules, release pickings, prepare export documentation, monitor safety stock, and escalate issues when needed to protect delivery

Responsabilidades

• Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules.
• Upon receiving customer schedules, ensure requirements are integrated into the system and resolve any integration errors.
• Load closed orders onto the system.
• Identify and highlight large order variations between forecasts and firmed customer schedules.
• Release picking lists for customers’ deliveries when necessary.
• Follow the complete Supply Chain (procurement, production, and shipping) and chase when needed to meet targeted service levels.
• Monitor safety stock levels and alert when min/max levels are reached.
• Manage cooperation and logistics issues with external logistics platforms.
• Apply correct parameters to each reference (MOQ, lead-time, transportation schedule) and initiate corrective action plans as needed.
• Be aware of and participate in P1 and P0 projects (new references, new packaging, transfers, new customers).
• Ensure returnable packaging loops are adhered to, preventing packaging shortages.
• Prepare customs documentation for exporting when required.
• Communicate complete, precise and reliable information to customer contacts; adapt communication method and frequency accordingly.
• Meet customer contacts regularly (annual reviews for major customers).
• Ensure feasibility of customer demand internally (MPS weekly, Procurement and Scheduler daily) and negotiate planned delivery dates upstream as needed.
• Coordinate internal scheduling with customer priorities and sequence production based on real demand.
• Measure daily service rate for each customer using customer and CSR calculations; propose actions to improve service level.
• Identify blocking points and plan quick actions to resolve them; escalate to sales during crises.
• Ensure a backup for each customer and train the backup to manage the account during holidays.

Descripción del empleo

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production Schedules:Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system.Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer.If necessary, release picking lists for the Customers’ deliveries.Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached.Manage co-operation and logistics issues with logistics external platformsEnsure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary, initiate corrective action plans.Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.Prepare the Customs documentation required for exporting if need be.On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis).Meet the Customer contacts on a regular basis (once a year for major Customers).Make sure from the complete customer demand (date & quantity), that this demand will be met: Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer.Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demandMeasure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation). Propose action plans to improve the service level.Identify the blocking points and plan appropriate quick actions to solve them:Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application.Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account; ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account.Job:Customer Service ContactOrganization:Supply Chain CIMSchedule:Full timeEmployee Status:RegularJob Type:Permanent contractJob Posting Date:2026-09-22Join Us !Being part of our team, you will join:- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development- a multi-cultural environment that values diversity and international collaboration- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable developmentMore information on Valeo: https://www.valeo.com