Customer Service Associate II - Hybrid

UST; Silao; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

UST seeks a Customer Service Associate II to deliver exceptional customer service as part of a vibrant team. This role involves assisting customers via phone, documenting interactions, and researching claims to ensure high-quality service. Applicants should have a high school diploma, relevant experience in healthcare or call centers, and proficiency in Spanish is preferred. UST offers mandatory and non-mandatory benefits, fostering a people-first culture defined by humility, humanity, and integrity.

Servicios

14 days of vacation

10 paid holidays

Christmas Bonus of 30 days’ pay

Monthly Food Vouchers

Health insurance

Formación

• 2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environment.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills.

Responsabilidades

• Provide exceptional customer service via inbound Call Center Operations.
• Document all calls in ticketing and tracking systems.
• Research customer claims and ensure high service levels.

Conocimientos

Healthcare

Call Center

Call Center Operations

Spanish speaking proficiency

Educación

High school degree

Bachelor’s degree

Herramientas

MS Office

Descripción del empleo

Role Description

Customer Service Associate II

Associate II – BPM

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 8am-6pm CST USA and will occur related schedules.

The Opportunity

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• High school degree required; Bachelor’s degree preferred
• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
• Previous Health Care Call Center/Customer Service Experience.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills
• Proficiency with MS Office applications, especially Word and Excel.
• Overall Experience level:
• Some experience in customer service setting preferred
• Spanish speaking and written language proficiency preferred
  
  

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Healthcare,Call Center,Call Center Operations